On-Call Specialist - 61749772288

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Role:  On-Call Specialist
Priority Location: Philippines
Working Hours: 5:00 PM – 8:00 AM EST (Includes coverage for weekends and holidays)
Salary Range: USD 900 - 1,300/ Month (The final offer is at the client’s discretion and depends on the candidate’s interview result, skills, and experience.)
Type of contract: Independent Contractor
Type of job: Remote

About the Company:
Our client is a growing home healthcare organization dedicated to helping individuals receive compassionate, high-quality care in the comfort of their own homes. Their team coordinates skilled caregivers and healthcare professionals to ensure clients receive reliable support whenever it is needed.

As the organization continues to grow, they are seeking an On-Call Specialist to provide after-hours scheduling support and emergency coordination, ensuring uninterrupted care delivery during evenings, nights, weekends, and holidays.

About the Role:
The On-Call Specialist is responsible for managing caregiver and client schedules outside of normal business hours. This role serves as the primary point of contact for caregivers, office staff, and clients during evenings, overnight hours, weekends, and holidays, ensuring that staffing needs, schedule changes, and urgent situations are handled efficiently.

The ideal candidate is calm under pressure, highly organized, an exceptional communicator, and able to make sound decisions in a fast-paced healthcare environment.

Key Responsibilities:

• Scheduling & Care Coordination
  • Manage caregiver and client schedules during after-hours operations
  • Assign Certified Nursing Assistants (CNAs), Home Health Aides (HHAs), and Personal Care Assistants (PCAs) to client visits
  • Coordinate schedule changes and emergency staffing adjustments
  • Follow up on caregiver assignments and client service coverage
  • Monitor patient utilization hours and scheduling requirements
  • Ensure continuity of care during all assigned shifts
• Communication & On-Call Support
  • Serve as the primary after-hours contact for caregivers and office staff
  • Handle incoming calls related to scheduling changes, emergencies, and staffing needs
  • Communicate professionally with caregivers, clients, referral partners, and internal team members
  • Collaborate with office staff prior to business close to ensure smooth shift transitions
  • Prepare and distribute on-call reports to appropriate team members
• Documentation & Compliance
  • Maintain accurate client and caregiver records within AlayaCare
  • Document schedule changes, call activity, and care coordination updates
  • Submit daily on-call reports and activity logs before 8:05 AM EST
  • Ensure all documentation complies with company policies and healthcare standards
  • Perform additional administrative tasks as needed to support operations

Required Qualifications

• 2–5 years of experience in customer service, scheduling, healthcare coordination, dispatching, or a related field
• Strong verbal and written English communication skills with a neutral accent
• Excellent customer service and interpersonal skills
• Ability to remain calm and make sound decisions during urgent situations
• Strong organizational and multitasking abilities
• High attention to detail and documentation accuracy
• Comfortable working independently in a remote environment
• Ability to maintain confidentiality and professionalism when handling sensitive information

Preferred Qualifications

• Experience within home healthcare, healthcare staffing, home care, or medical scheduling
• Experience using AlayaCare or similar healthcare scheduling software
• Previous experience coordinating caregivers or healthcare personnel
• Familiarity with healthcare documentation and scheduling workflows

Technology & Tools

• AlayaCare
• Telephone and electronic communication systems
• General Microsoft Office and scheduling tools

Role Details

• Fully remote position
• Shift: 5:00 PM – 8:00 AM EST
• Monday–Friday after-hours coverage
• Includes coverage for 4 weekends per month and holidays
• Typical workload of 5–10 calls per night, with peak activity occurring around 5:00 PM and 8:00 AM
• 2–5 years of experience required
• Comprehensive two-week, one-on-one training program provided

What This Role Offers

• Opportunity to play a critical role in ensuring uninterrupted patient care
• High-impact position supporting caregivers and clients during after-hours operations
• Collaborative healthcare environment with long-term growth opportunities
• Meaningful work helping coordinate care for vulnerable populations
• Structured training and ongoing team support

Ideal Candidate Profile

• Calm, composed, and dependable under pressure
• Exceptional communicator with a professional phone presence
• Highly organized with strong decision-making abilities
• Customer-focused and committed to delivering outstanding service
• Comfortable handling urgent situations while maintaining attention to detail
• Self-motivated and able to work independently during overnight shifts
• Compassionate professional who values reliability and continuity of care

Success Metrics

• Timely resolution of after-hours scheduling needs
• Accuracy of caregiver scheduling and documentation
• Responsiveness to emergency staffing situations
• Quality and timeliness of on-call reports
• Caregiver and client satisfaction
• Compliance with scheduling procedures and documentation standards