Patient Services Coordinator | 50591954249

Company: High-End Dental Practice (San Diego, CA)

Priority Location: Latin America, South Africa (based on talent pool and client preferences)
Preference: Bilingual English/Spanish proficiency is a plus.

Working Hours: Monday–Friday, aligned with Pacific Time business hours

Salary Range: $1,200–$2,300 USD per month (final offer depends on candidate interview, skills, and experience)

Reports To: Remote Operations Lead

This high-end dental practice serves a premium clientele and is committed to delivering exceptional patient experiences and clinical care. The practice is actively improving digital workflows, communication systems, patient engagement processes, and operational efficiency. Contractors joining the team benefit from autonomy, exposure to a sophisticated healthcare environment, and the opportunity to contribute meaningfully to a growing and innovative practice focused on continuous improvement.

We are looking for a Remote Patient Services Coordinator to support patient communication, scheduling workflows, administrative operations, and digital practice initiatives. This role serves as an extension of the in-office team and works closely with the Remote Operations Lead and practice leadership to ensure patients receive exceptional service throughout every stage of their relationship with the practice.

• →Serve as a primary point of contact for patients through phone, email, text messaging, and digital communication platforms.
• →Manage incoming patient inquiries and ensure timely, professional communication.
• →Support new patient intake processes, including gathering information, entering records, and coordinating appointments.
• →Schedule appointments, coordinate follow-ups, manage recall workflows, and support treatment follow-up efforts.
• →Maintain accurate patient information within practice management software, communication platforms, imaging systems, and digital databases.
• →Assist with patient lead management, nurturing, and conversion activities.
• →Support referral communication workflows and distribution of clinical reports.
• →Assist with insurance-related administrative processes and documentation as assigned.
• →Monitor communication queues and ensure patient requests are routed appropriately and resolved promptly.
• →Support digital workflow initiatives, record organization, document management, and system implementation projects.
• →Track and report patient communication metrics, scheduling metrics, and operational performance indicators.
• →Collaborate with remote and in-office team members to ensure a seamless patient experience.
• →Identify opportunities to improve patient communication, workflow efficiency, and operational effectiveness.
• →Perform additional duties and special projects as assigned by the Remote Operations Lead or practice leadership.

• Minimum 2 years of experience in customer service, patient services, healthcare administration, administrative support, or related fields.
• Strong written and verbal communication skills with a professional phone presence.
• Excellent organizational skills and attention to detail.
• Comfortable learning and utilizing multiple software platforms, databases, and digital systems.
• Ability to work independently while remaining highly collaborative with remote and in-office teams.
• Reliable internet connection and dedicated remote work environment.

• Dental, periodontal, oral surgery, orthodontic, medical, or healthcare experience.
• Experience with patient scheduling, treatment coordination, insurance administration, or patient communications.
• Experience using practice management software, electronic health records, imaging systems, CRM platforms, or digital communication tools.
• Experience supporting remote teams and virtual workflows.