Recruitment & Client Success Manager

Department: Operations
Reports to: Head of Recruiting Operations and Talent on Demand and/or Recruitment Operations Manager

The Recruitment Manager is responsible for leading, supporting, and performance-managing a team of recruiters to ensure consistent, high-quality recruitment delivery. This role owns team effectiveness, delivery efficiency, candidate quality, and client experience, while driving accountability against agreed performance targets. The Recruitment Manager plays a critical role in ensuring recruitment outcomes align with both client expectations and business goals.

Team Leadership & Development

• →Lead, coach, and support a team of recruiters to build a high-performing, engaged, and accountable team.
• →Provide ongoing guidance, hands-on support, and regular check-ins (1:1s, feedback sessions, performance discussions) to ensure recruiter success.
• →Monitor recruiter performance against KPIs and team targets, implementing performance improvement plans when needed.
• →Identify and address team challenges proactively to maintain morale and performance.
• →Ensure consistent reporting, feedback, and documentation of performance
• →Foster and drive a team culture of ownership, transparency, collaboration, and continuous improvement that supports accountability and team retention.

Recruitment Delivery & Operational Excellence

• →Own delivery efficiency across all assigned roles and accounts
• →​​Audit and manage roles and deals in HubSpot/RecruitCRM to ensure accurate deal stages, timelines, forecasts, and candidate data in compliance with company SLAs.
• →Manage and maintain pipeline of open roles and drive conversion from launch to placement by ensuring roles are actively progressed and closed within agreed timelines.
• →Monitor deal progress and closure rates (roles opened vs. roles filled)
• →Proactively identify recruitment risks and potential delays, implement corrective actions, and escalate issues appropriately to the Recruitment Operations Manager for operational concerns and the Account Manager for client-related matters.
• →Work with the Account Manager to analyze lost deals or revenue gaps to implement improvement strategies
• →Maintain accurate forecasting and pipeline visibility
   

Candidate Quality, Speed & Client Experience

• →Ensure high-quality candidates are sourced, screened, and review candidate submissions prior to client endorsement
• →Deliver timely responses and outputs while consistently meeting 48-hour delivery standards.
• →Monitor client feedback, complaints, and deal withdrawals
• →Address quality or service issues promptly to protect client satisfaction
• →Ensure recruitment processes meet agreed service levels and expectations
   

• Strong internal team feedback, engagement, and retention
• Reduced time-to-fill and high deal completion rates
• High candidate quality with low complaint and deal cancellation rates
• High-performing recruitment team meeting or exceeding agreed KPIs
   

• Proven people leadership and coaching capability
• Strong recruitment delivery and operational management skills
• Ability to balance speed, quality, and client experience
• Data-driven and performance-focused mindset
• Clear, direct, and supportive communication style