Program Analyst, Incentive Operations (US Shift)

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

 

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

 

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

The Program Analyst, Incentive Operations supports the execution of Sophos global incentive programs through data management, system administration, and operational support. This role is critical to maintaining data accuracy, supporting internal and partner inquiries, and ensuring smooth execution across SPIFFs, rebates, and BDF programs.

The role will also support incentive platform management, including program setup, data maintenance, and troubleshooting in partnership with vendors. The successful candidate will demonstrate strong Excel capabilities, experience with Salesforce and Power BI, and the ability to operate in a fast-paced, data-driven environment.

The accuracy of the work performed in this role directly impacts partner attainment, incentive payments, executive reporting, and partner communications.

• Manage and maintain incentive program data, including eligibility, deal tracking, and attainment
  Configure and set up incentive programs within incentive management platforms based on defined program requirements
• Perform complex data preparation, validation, reconciliation, and manual data manipulation across multiple data sources prior to system uploads.
• Maintain ongoing data integrity across Salesforce, incentive platforms, and supporting operational spreadsheets.
• Generate recurring reporting and dashboards using Excel and Power BI
• Support internal stakeholder and external partner inquiries related to program participation, attainment, and payouts.
• Investigate and troubleshoot discrepancies in program data, payouts, and system outputs in collaboration with vendors and cross-functional teams.
• Support enrollment tracking, bulk data uploads, payout preparation, and payment validation.
•  Develop and maintain process documentation and audit trails supporting manual data transformations and operational activities.
•  Identify data anomalies, perform root cause analysis, and implement corrective actions to improve data quality and operational efficiency.
• Partner closely with Program Managers and Partner Care teams to ensure successful operational execution of global incentive programs.

• 5+ years minimum in data operations, program administration, or similar field
• Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP/VLOOKUP, INDEX/MATCH, data validation, formula troubleshooting, conditional logic, and manipulation of large datasets.
• Experience with Power BI and Salesforce
• Experience working with large datasets and operational systems
• Demonstrated ability to validate, reconcile, and analyze data with a high degree of accuracy.
• Strong analytical thinking, problem-solving, and root cause investigation skills.
• Exceptional attention to detail and ability to manage multiple priorities simultaneously.

• Data management and analysis

• Reporting and visualization

• Process execution

• Stakeholder support

• Troubleshooting and issue resolution

• Ability to manage high-volume operational workflows

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

 

·   Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

·   Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

·   Employee-led diversity and inclusion networks that build community and provide education and advocacy

·   Annual charity and fundraising initiatives and volunteer days for employees to support local communities

·   Global employee sustainability initiatives to reduce our environmental footprint

·   Global fitness and trivia competitions to keep our bodies and minds sharp

·   Global wellbeing days for employees to relax and recharge 

·   Monthly wellbeing webinars and training to support employee health and wellbeing

 

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity.   We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team.  All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation.  We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. 

 

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.  For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos