Temporary Assistant, Marketplace

Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City.

This role will support Marketplace - Operations and Merchandising, based in London supporting both New York and London.

• Update internal working sheet and outbound log and make sure they remain up to date throughout the day
• Create outbound shipping labels for all orders and ensure they get to relevant contact on outbound team at Storage Facility.
• Monitor internal working sheet to make sure all orders have been sent, follow up with Storage Facility team and peer dealers to prompt them to ship when necessary
• Monitor tracking of all orders, mark them as delivered in system when delivered
• Initiate and monitor transfer of sold property from New York building and peer dealers to Storage Facility.
• Respond to customer and dealer shipping issues and special situations (turning packages around, address updates, return labels)
• Troubleshoot any order-specific issues
• Shipping quotes for orders that go outside the normal workflow and creating payment links for additional shipping fees

• Assist in client service and customer enquiries including the following:

• Initiating and tracking offline wire orders
• Daily ID requests for new high value customers
• Daily emails to cross-border clients confirming they are willing to pay for import duty

• Additional Marketplace duties:

• Monthly tax reconciliation for refunds
• Any additional administrative tasks that might be required.

• Cataloging/Inventory Management:

• Assist with new client account set up and consignment creation for new listings
• SKU creation: SKUs are entered into CRM, and each is unique to help avoid inventory errors
• Upload, edit, and maintain new and existing items in the database ensuring accuracy in titles, descriptions, and SKU details.
• Coordinate with creative teams to secure, format, and upload high-quality product imagery and ensuring product descriptions are compelling and accurate.
• Maintain internal systems and databases for cataloging
• Track stock levels and ensure that the website is always up to date, removing unavailable items.
• Assist with RTCs by ensuring systematically all the right steps are followed