Operations Engineer, Global Operations (Starlink)

• →Apply process improvement methodologies and tools (e.g. process mapping, problem solving, visual management, etc.) to improve the customer’s ability to self-service, proactively address issues, increase speed of resolution, and scale complex processes across multiple departments, customer segments, and markets
• →Anticipate and identify challenges within the customer experience, determine root cause, and develop appropriate solutions for immediate mitigation as well as long term improvement and prevention
• →Develop data analysis and/or tracking tools to analyze customer experience (historical and emerging) across each stage of the customer journey
• →Coordinate efforts with cross-departmental partners including but not limited to industrial design, engineering, application software, sales, marketing, and customer service to synchronize efforts and create tight feedback loops
• →Partner with all levels of leadership within the organization to develop and review potential projects, steer allocation of improvement resources, and ensure sustainability of implemented solutions
• →Manage projects and execute to tight timelines while effectively communicating to and influencing stakeholders
• →Partner with design and engineering teams on new product and feature rollouts by participating in design reviews, organizing beta testing programs, and creating educational materials
• →Codify knowledge and best practices of customer-facing and internal systems, actively ensuring these documents and practices are updated and maintained

• Bachelor’s degree in an engineering, mathematics, or STEM
• 3+ years of experience in an operations, manufacturing, and/or consulting environment 

• Experience driving cross-functional change within large organizations
• Professional experience in aviation or government sector
• Professional experience managing projects that includes significant front-end software development
• Professional experience in working with SQL, Excel, or similar data analysis software
• 2+ years leading projects that required influencing without authority
• Strong project management skills
• Experience applying structured process improvement methodologies

• This position may require the travel between our sites and customer sits to support Starlink Business Operations
• Ability to work extended hours, some nights and/or weekends when needed

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

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