Sr. Accountant, AI Operations

Play a key role in the finance organization by providing front-line ownership of the accounts receivable and collections lifecycle. This is a full-scope, customer-first role serving as the first point of contact for all AR and collections inquiries. You will own aging management, outreach, dispute resolution, payment coordination, and account reconciliation while partnering cross-functionally to collect what is owed and preserve customer relationships. The ideal candidate treats every interaction as a customer service moment, follows established processes, flags issues, and takes initiative to improve them.

• →Own the full AR/collections lifecycle: aging management, outreach, follow-up, dispute resolution, payment application coordination, and account reconciliation
• →Execute collections activities in strict adherence to established SOPs for collecting, suspending services, and escalations
• →Manage dunning workflows and proactively engage customers on past-due balances
• →Monitor and drive down DSO, reduce aged balances, and maintain a clean AR ledger
• →Serve as the first line of response for all AR/collections inquiries across email and ticketing platforms, treating every interaction with professionalism and urgency
• →Investigate and resolve inquiries independently; escalate only when genuinely required
• →De-escalate billing disputes and payment issues with a solutions-oriented, empathetic approach
• →Maintain thorough documentation of all customer interactions, disputes, and resolutions
• →Partner closely with Billing, Deal Desk, Revenue Accounting, Sales, Customer Success, and Legal to resolve complex account issues
• →Provide AR/collections context and data to support monthly and quarterly close
• →Communicate proactively on accounts approaching escalation or suspension thresholds
• →Surface patterns and systemic issues to leadership with proposed fixes

• Bachelor’s degree
• 4+ years of experience in accounting

• Bachelor’s degree in accounting, finance, business, or other business discipline
• 4+ years of experience in Accounts Receivable, Collections, or Order-to-Cash operations
• CPA license or equivalent
• Proven track record of managing a portfolio of accounts through the full collections cycle
• Hands-on experience working across multiple platforms
• Demonstrated ability to follow established SOPs while exercising sound judgment
• Excellent written, verbal, and interpersonal communication skills
• Strong customer service orientation
• Strong analytical skills (AR aging data, account reconciliation, trend identification)

• Must be willing to work overtime and/or weekends as needed
• This position is based in Palo Alto, CA, and requires being onsite full-time — hybrid and remote work will not be considered

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.  

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.