Bookings Administrator

OtherAdministrator

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Key Responsibilities

To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients,

Technical Tools

OtherAdministrator

~2 min read

Spire Edinburgh Hospital is recruiting an enthusiastic and motivated Booking Administrator on a Full -time basis 37.5 hours

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

✓35 days annual leave inclusive of bank holidays

✓Employer and employee contributory pension with flexible retirement options

✓‘Spire for you’ reward platform - discount and cashback for over 1000 retailers

✓Private medical insurance

✓Life assurance

✓Save an average of £50 per month with our free onsite car park

✓We commit to our employee’s well-being through work life balance, on-going development, support and reward

~1 min read

→To ensure the provision and maintenance of an efficient patient administration service within the hospital. To provide information to patients, consultants and other relevant departments in a timely and courteous manner.
→Provide and maintain an efficient bookings system for all of our patients, dealing with phone queries, managing email communications, using and managing computerised systems (SAP & HMS).
→Plan theatre lists for Consultants.
→Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face to face meetings, telephone or letter. Ensure an accurate record of the communication is held.
→Maintain departmental electronic and manual filing systems accurately.
→Liaise closely with consultants and pre assessment nurses/Admin to ensure smooth running pre assessment clinics and book all Pre-op Assessment and Healthcare Assistant Clinic appointments.
→Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information.
→Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with GDPR Regulations and Spire policies.

Experience of face to face customer/patient interaction
Has excellent Administration skills using different databases and systems (training will be given)
Exceptional phone manner
Enthusiastic and energetic professional