Spotify1d ago

New

Platform Integrity Lead

United States·New YorkRemotePermanentlead

OtherPlatform

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Quick Summary

Overview

Technical Tools

jira

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.

We focus on building trust in Spotify’s advertising platform. This team sits at the center of Product, Engineering, Sales, and business teams, ensuring that our ads ecosystem runs smoothly and delivers a reliable experience for advertisers and listeners alike. As Platform Integrity Lead, you’ll play a key role in protecting revenue, strengthening client relationships, and improving how we respond to and learn from incidents across the Ads business.

Own and evolve the cross-functional incident management process for Spotify’s Ads business, ensuring fast, coordinated, and effective resolution

Act as the central point of coordination across Ads R&D, Sales, Advertiser Solutions, Business Operations, Finance, Legal, and Marketing

Partner with technical and operational teams to monitor incoming ad serving issues and identify those with meaningful business impact

Build and improve structured bug intake and ticketing workflows to increase clarity, speed, and accountability across the incident lifecycle

Identify trends and recurring issues, and partner with Ads R&D to drive long-term solutions

Lead internal communication strategies during incidents, ensuring stakeholders have clear, timely, and accurate updates

Collaborate with cross-functional partners to support revenue teams in mitigating revenue loss and maintaining strong client experiences

Make informed escalation decisions based on incident severity and business impact, ensuring the right level of visibility

Deliver clear reporting on revenue impact and incident trends to Finance and leadership teams

You have 7+ years of experience in ad operations, product operations, sales systems, or a related role within a digital advertising environment

You bring 3+ years of experience working with programmatic advertising or technical ad systems

You understand ad serving, measurement, billing, and order management systems, and how issues in these areas affect revenue and customer trust

You have experience building and improving operational processes in cross-functional, fast-moving environments

You are comfortable navigating ambiguity and making decisions that balance technical constraints with business priorities

You communicate clearly and confidently, and can align stakeholders across different teams and levels

You use data to inform decisions and can translate complex information into clear actions

You have experience with incident management processes and tools such as Jira, CRM systems, or reporting platforms

We offer you the flexibility to work where you work best! For this role, you can be within the Eastern Standard time zone.

Location & Eligibility

Where is the job

New York, United States

Remote within one country

Who can apply

Listing Details

Posted: May 4, 2026
First seen: May 5, 2026
Last seen: May 5, 2026

Posting Health

Days active: 1
Repost count: 0
Trust Level: 76%
Scored at: May 6, 2026

Signal breakdown

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Spotify

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Our mission is to unlock the potential of human creativity—by giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it.

Employees

3k+

Founded

2006

Domain

Jobs

External application · ~5 min on Spotify's site

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