Clinical Manager, Clinical Operations

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

• →Supervise and lead clinical team members delivering services to a portfolio of customers 
• →Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews
• →Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, and care coordination
• →Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs
• →Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members
• →Ensure that timely and effective Critical Incident Response is delivered as needed
• →Deliver case audit feedback and coaching, proving clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols
• →Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams
• →Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models
• →Maintain a pulse on emerging needs across your programs and work proactively to ensure clinical excellence, compliance, and responsiveness
• →Foster a collaborative, mission-driven team culture that aligns with Spring Health’s values and commitment to removing every barrier to mental health

• Customer and member satisfaction
• Operational efficiency (productivity, utilization)
• Team retention rates
• Employee engagement
• Clinical quality performance

• 3+ years of leadership and management experience, including supervision of teams of 15+
• 10+ years of experience in behavioral health, including experience in EAP and management consultation 
• Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN)
• Track record of building and growing high performing teams and mentoring frontline team members

• High sense of urgency and results focus combined with a service orientation
• Naturally relentless in breaking barriers to get things done with speed and quality
• Exceptional communication skills, with the ability to inspire and engage a team, and be highly attuned to the organizational culture
• Training and experience in evidence-based modalities of care, including longitudinal care management
• Excitement about working in a rapidly changing organization
• Experience with telephony and documentation tools and systems

The target base salary range for this position is $97,000-$113,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.