shared services manager senior, PRO Operations

Now Brewing – HR shared services manager senior! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As an HR shared services manager senior, you will be responsible for building new processes and programs to enable operations in HR workstreams, leading a vendor support team to operationalize work, and ensuring operational alignment with cross-functional stakeholder strategy. You will work to ensure programs and operations are scalable, efficient and cost effective, with a focus on continuous improvement, while leading with agility through ambiguity. As an HR shared services manager senior, you will… • Develop strategic and operational plans in alignment with cross-functional stakeholders, crafting goals in alignment with plans, and managing execution for sustainment to deliver and measure results • Lead contract and 3rd party vendors to implement support and sustainment of processes. Manage relationships, strategy, quality assurance, process refinement, system escalations, contract renewals, and system enhancements • Drive programmatic, process and system improvements to enhance operational efficiency of onboarding processes • Proactively adapt and manage program operations (including solving critical issues and gaps) with agility, focusing on business priorities and staying up to date on policies and regulations • Embed continuous improvement, including automation, into the team’s ways of working impacting efficiency, scalability and effectiveness of processes • Create and evolve metrics to measure operational performance with a focus on timeliness, quality and efficiency in alignment with department metrics and key performance indicators (KPIs) • Influence, advocate and develop plans to effectively lead the vendor support team, customers, and stakeholders through change • Proactively adapt, re-prioritize work and manage operational capacity, understand and assessing impacts and value of re-prioritization We’d love to hear from people with: • Bachelor’s degree or significant relevant experience • 7 years working across functional areas to design, develop and implement effective business solutions that align with company and business unit/department objectives. • 5 years building, leading and mentoring teams • 5 years of implementation and/or project management • 5 years conducting requirements gathering and analysis • 5 years assessing the impact of change and developing processes to ensure effective implementation and user acceptance of new processes, products, procedures, or methods • 3 years vendor management experience • Expert in building and establishing relationships across all levels both within and external to the organization • Skilled in influencing and managing change • Ability to work in a fast-paced and changing environment • Ability to analyze and diagnose problems and to gain buy-in for complex cross-departmental solutions • Ability to think and act both strategically and tactically • Ability to coach and mentor team members • Strong decision-making skills As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com. *If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We believe we do our best work when we're together, which is why we're onsite four days a week Join us and inspire with every cup. Apply today! Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.