Account Coordinator, Mass & Grocery

Since launching in 2019, Starface has transformed the historically negative experience of having acne into something joyful, relatable, and expressive. As the first complexion brand to combine efficacy and optimism, we’ve created a category of our own: effective, playful skincare that makes people feel good. We take skincare concerns once thought of as flaws and turn them into opportunities for self-expression—because it’s all just skin.

From our colorful hydrocolloid pimple patches to limited-edition collaborations with fan-favorite characters like Hello Kitty and Snoopy—and fashion brands like Marc Jacobs’ Heaven—Starface lives at the intersection of beauty, culture, and community. Alongside our award-winning patches, we now offer salicylic acid skincare, pore strips, and lip balm. Many of our products, including Star Balm, were born from years of customer demand, reflecting our ability to grow across categories while staying true to who we are.

Starface World is a positively uplifting place where everyone is safe and accepted exactly as they are. We support causes and actively work to help build a more supportive universe. That same philosophy guides how we care for skin: we don’t identify imperfections—we nurture what’s there.

Our team is a growing group of passionate, empathetic, creative people who are eager to learn. We are committed to a sustained focus on diversity, equity, anti-racism, and inclusion.

Starface is seeking a proactive, detail-oriented Account Coordinator to support our growing Mass and Grocery retail business. In this role, you’ll report directly to our National Account Director and help drive the day-to-day execution and operational excellence of our retail accounts.

You'll own the reporting, coordination, and operational follow-through that keep our Mass and Grocery business running smoothly; protecting account health across existing business, supporting new retailer onboarding, and building the operational backbone that allows the team to scale. This role is especially critical as Starface accelerates growth across key Mass accounts, requiring someone who can bring rigor, responsiveness, and confidence to high-visibility partnerships. Your work will free up leadership to focus on buyer relationships, forecasting, and long-term growth strategy.

The right person is highly organized, proactive, and calm under pressure, with a curiosity to learn and the confidence to communicate effectively with external partners. They are someone who can manage details without losing sight of the bigger picture, and who knows how to spot risks before they become problems.

At Starface, we’re caring, joyful, bold, and resilient. If you’re a proactive problem-solver who thrives in a fast-paced, remote, high-growth environment, and this resonates with you, please keep reading!

• Own weekly POS reporting across Mass and Grocery accounts, ensuring reporting is accurate, timely, and actionable
• Track performance against forecast, budget, and plan, and proactively surface risks, opportunities, and anomalies
• Maintain retailer systems and tools, including Walmart Retail Link/Supplier One, Target POL, and other retail platforms; monitor in-stock and out-of-stock performance and escalate issues early
• Serve as a primary day-to-day contact for broker partners across key accounts, driving clear communication, accountability, and follow-through
• Support retailer onboarding and account maintenance workstreams, including item setup, vendor forms, UPCs, WERCs, fixture company coordination, and related submissions
• Assist in line reviews, sales presentations, and account recaps with organized, polished materials
• Own management of promotional calendars and help track execution of TPRs, displays, and in-store programs across accounts
• Partner cross-functionally with Creative, Brand, Operations, and Finance to keep retail initiatives moving and ensure strong execution
• Coordinate closely with Operations on inventory availability, PO timing, and shipments, and with Finance on deductions and trade spend tracking
• Help identify process gaps and recommend smarter ways of working as the retail business continues to grow
• Support the team through the transition of Walmart to a direct relationship, helping ensure clean execution, strong communication, and operational readiness

• You have 3+ years of experience in account coordination, sales support, or a similar role within Mass and/or Grocery retail
• You have direct hands-on Walmart experience, which is strongly preferred, and you understand how to navigate Retail Link / Supplier systems, reporting, and key vendor processes
• You have working familiarity with retailer compliance, item setup, PO flow, and the operational details that keep retail accounts on track
• You are highly proficient in Excel or Google Sheets and are comfortable building trackers, managing reporting files, and working with pivot tables and large data sets
• You are detail-oriented, organized, and able to manage multiple priorities simultaneously without losing momentum
• You are a clear and confident communicator, and can work effectively with brokers, retailer-facing partners, and internal cross-functional teams
• You thrive in a fast-paced, often ambiguous environment and enjoy building process where a perfect playbook does not already exist
• You bring a positive, solutions-first mindset and enjoy working cross-functionally and collaboratively