Care Support Specialist (Medical Assistant)

Steadfast Health was founded to establish a new standard of substance use disorder (SUD) care. Recognizing that traditional treatment methods often fall short of reaching patients when they’re most in need, Steadfast is relentlessly focused on making low-barrier, high quality care accessible to all. We know that the journey to recovery is unique for every individual, and our patient-centered approach ensures we meet patients where they are, providing evidence-based therapies with unwavering support in a compassionate environment that fosters healing and growth.  

At Steadfast Health, our Care Support Specialists are essential members of the care team, where your voice matters and your work makes a difference every day. We offer a predictable weekday schedule, no weekends or late nights, and an inclusive, supportive workplace where respect is the standard. You’ll join team huddles, contribute to patient care planning, and receive paid training in trauma-informed care. With opportunities to cross-train and grow into leadership or other clinical roles, you can build a career here, not just a job. And because we value our frontline teams, we celebrate your contributions through ongoing recognition programs. 

• →Serve as the first point of contact for patients, offering professional, empathetic communication that fosters trust and comfort.
• →Provide administrative support to ensure the smooth operation of clinical services, including managing patient intake, scheduling, and data entry.
• →Address patient concerns and challenges with understanding and unconditional positive regard, supporting and empowering patients throughout their treatment journey.
• →Collect and accurately document patient details, medical history, and consent forms, ensuring accurate data entry into the Electronic Health Record (EHR) system.
• →Verify patient insurance coverage, assist with pre-authorizations, and ensure proper documentation for billing.
• →Ensure all patient records are complete, accurate, and up-to-date in the EHR system, including treatment plans and test results, while maintaining confidentiality.
• →Collaborate with clinical and administrative staff to ensure timely and efficient patient care, addressing needs and concerns as they arise.
• →Adhere strictly to HIPAA regulations, maintaining the confidentiality of all patient-related information.

• High school diploma or equivalent.
• Active Medical Assistant Certification
• Administrative experience in a healthcare setting, ideally in behavioral health or SUD care.
• Strong organizational skills and attention to detail, with experience in managing scheduling, data entry, and patient records.
• Exceptional interpersonal and communication skills, with the ability to interact with patients in a compassionate, non-judgmental, and patient-centered manner.
• Ability to manage sensitive or challenging situations with professionalism, patience, and empathy, ensuring all patients feel supported and valued.
• Comfort with digital tools and systems, including medical office software and EHR platforms (e.g., Athenahealth), with the ability to quickly learn new technologies.
• Experience with insurance verification and billing practices.
• Passionate about Steadfast Health’s mission to provide low-barrier, non-punitive, harm-reductionist SUD care. 

This is a full-time, W2 position offering an hourly rate of $23-$28, commensurate with experience.

Steadfast Health is proudly funded by Google Ventures (GV) and launched out of Triple Aim Partners. Since 2019, Triple Aim Partners (TAP) has partnered with entrepreneurs across the healthcare ecosystem to build transformative organizations, all with the mission of achieving the Triple Aim (better patient experience, better population health, and lower healthcare costs for all). TAP emphasizes the importance of creating strong, front-line focused company cultures that enable high-quality patient care.