Assistant General Manager

Description

StepStone Hospitality is a leading hotel management company, recognized for our unwavering commitment to hotel owners, brand partners, guests, and employees. Our team of experienced professionals is dedicated to delivering superior results that align with our clients’ goals. We value teamwork, creativity, and the pursuit of excellence, providing a supportive environment where you can thrive and grow with us.

Increase level of guest satisfaction that exceeds brand requirements and company average by delivery of an exceptional product through employee development.

Directly responsible for entire hotel operations including overall guest satisfaction, breakfast, front desk, housekeeping and engineering.

Responsible for meeting or exceeding budgeted payroll standards in hotel operations departments listed above. 

Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.

Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.

Facilitate department meetings to ensure 100% communication throughout all hotel departments

Recruit, interview, reference, and hire candidates for open positions.

Analyze, coordinate, and design training classes for associates regarding safety, other legal compliance matters, and guest service.

Interpret and enforce company policies and employment laws. Support management in enforcing policies and laws, including appropriate discipline.

Responsibility for all personnel administrative paperwork and documentation.

Other duties as assigned

Must have at least 2 years of hotel management experience in hotel operations, preferred Hilton brand

Must have a comprehensive knowledge of all hotel departments and functions.

Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.

Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

Ability to assist with the design and preparation of statistical reports and presentations as needed.

Ability to accurately report information. 

Ability to assist with various accounting department tasks, as needed.

Ability to scrupulously follow all StepStone and hotel policies and procedures.

Attend required meetings. 

At StepStone Hospitality, you’re not just joining a team—you’re joining a family dedicated to achieving results. With over 250 years of combined experience in our leadership team, we provide unmatched opportunities for professional growth and advancement within the company. Be part of a company that values your contributions and is committed to your success.

We are an Equal Opportunity Employer.