Talent Operations Systems Manager

This role follows a hybrid model, based out of our New York City office with three days on-site and two days of remote flexibility.

As a Talent Operations Systems Manager, you will be the architect and steward of our talent acquisition ecosystem. You aren’t just managing a tool; you are ensuring that our people, processes, and technology work in perfect harmony. You will act as the strategic bridge between Talent Acquisition, People Technology, HR, and IT to ensure our global hiring machine is efficient, scalable, and data-driven.

This is a high-impact, high-visibility role for a candidate who enjoys solving complex puzzles, streamlining workflows, and building deep cross-functional partnerships.

• Cross-Functional Partnership: Act as the primary liaison between Talent Acquisition, People Technology (Workday), HR, and IT to align hiring goals with technical capabilities.
• Workflow Design: Continuously evaluate the recruiter and candidate experience, identifying friction points and designing streamlined processes to solve them.
• Operational Excellence: Lead the "connective tissue" projects that ensure our TA tech stack—including Greenhouse, Gem, GoodTime, and BrightHire—functions as a unified platform.

• Platform Governance: Oversee the health of our ATS and surrounding tools, ensuring they are optimized for the team's evolving needs.
• Vendor Strategy: Manage relationships with key technology partners, ensuring we are maximizing our ROI and staying ahead of new feature releases.
• Security & Data Integrity: Partner with IT and Legal to maintain a secure technical landscape, managing permissions and ensuring data flows accurately between HRIS and TA systems.

• Change Management: Lead the rollout of new tools or process updates, including training and the creation of internal SOPs to ensure team-wide adoption.
• Systems Mapping: Document our operational "blueprints," visualizing how data moves across the hiring lifecycle to ensure transparency and easier troubleshooting.
• Incident Response: Act as the first line of defense for operational bottlenecks, translating technical issues into clear business impact updates for leadership.

• Operational Experience: 3+ years in Talent Acquisition Operations or Recruiting Coordination, with a proven track record of improving hiring efficiency.
• ATS Expertise: Advanced proficiency in Greenhouse (or similar enterprise ATS); you understand how to configure the tool to solve business problems, not just enter data.
• System Implementation: Track record of managing at least one full TA technology implementation from start to finish.
• Cross-Functional Fluency: Experience working closely with HRIS teams (ideally Workday) to manage the handoff from "Candidate" to "Employee."
• Project Management: Ability to manage multiple stakeholders and complex timelines—you know how to move a project from a "good idea" to a "successful launch."
• Communication Style: You can translate "tech-speak" into plain English for recruiters and business leaders alike.
• Problem-Solving Mindset: You are naturally curious and enjoy digging into the "why" behind a process failure to find a long-term solution.

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Please apply through the Internal Job Board via Greenhouse. 

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We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We actively seek applications from people of all backgrounds to strengthen our community and the perspectives needed to flourish in a multicultural world. Success Academy offers a full benefits program and opportunities for professional growth.

Success Academy Charter Schools does not offer employment-based immigration sponsorship.