Manager, Organizational Change Management

  Your story starts here.  Write it with Sylvamo This position is part of the Digital Transformation team and will be located in Memphis, TN. Relocation is available. If you are not currently located in Memphis but are interested in the position, we encourage you to apply!   PURPOSE The Manager, Organizational Change Management and Adoption is responsible for ensuring that strategic transformations are successfully adopted across the internal Sylvamo organization. This role drives the people side of change by preparing leaders, teams, and end users for new ways of working, leveraging first pilots to then design scalable training approaches to build capability and sustain long-term adoption for other functional experts and leaders in Sylvamo. The role partners closely with project teams, technical experts, and leaders to bring clarity, consistency, and readiness to every initiative.    This role oversees a team of change consultant(s), training expert(s), and third-party partner(s) to develop enterprise-wide practices, training strategies, and certification pathways that elevate Sylvamo’s maturity in how it prepares for, manages, and sustains change across global operations. Sylvamo roots our organizational change management efforts in the Prosci Methodology and ADKAR™ model, including an Enterprise Agreement to empower the change team to design and deliver Sylvamo-specific change education and delivery as well as initiative change management delivery towards specific business objectives.   WHAT YOU WILL DO Change Strategy and Planning:  Drive Sylvamo’s strategy and proposed design for internal organizational change management culture and Practice of Change  Design an enterprise strategy for a change management practice, including sustained delivery within the organization and cultural change agility across functions  Establish enterprise frameworks, delivery standards, and reusable toolkits (communications plans, sponsor roadmaps, coaching plans, resistance plans, training plans)  Create an internal training program for internal-Sylvamo change practitioners as well as internal upskilling offerings for leaders, teams and project managers -- stand along and embedded into other Sylvamo offerings -- to build internal change capability  Develop and execute comprehensive change strategies and plans for initiatives within the IT organization  Establish best practices for organizational change management including actionable procedures such as communications plans, sponsor roadmaps, coaching plans, training plans, resistance management plans  Conduct impact assessments to understand the effects of changes on various stakeholders and organizational units  Consider change impacts at global, regional, functional, and mill levels including union resources, as applicable  Identify key stakeholders and develop a stakeholder engagement plan to ensure their involvement and support throughout the change management process  Leadership and Team Management:  Set change team expectations, define delivery standards, and drive towards consistent application of change practices across all initiatives  Provide coaching, oversight and quality assurance on change assessments, communication strategies, stakeholder engagement and training plans  Foster a growth-oriented culture within the team, emphasizing learning, reflection, continuous improvement and consistency in approach  Collaboration and Communication:   Work closely with third-party experts in the change management space to apply best practices across initiatives  Enable change management efforts by working with human resources, corporate communications, innovation, and cross-functional teams to ensure smooth adoption of initiatives  Develop and deliver clear, concise, and effective change communication plans and materials to ensure stakeholders are informed and engaged, including working with mill and functional teams to govern plans for change-related content such as newsletters, presentations, and FAQs.  Engage translation support as required to ensure messaging reaches teams across regions as per budget availability  Act as a point of contact for change-related inquiries, consultations, and improvements  Training and Support:   Lead training expert who is responsible to develop and work towards standardized training approaches across transformation initiatives ensuring consistency in methods, expectations, delivery, quality, and training governance  Partner with training teams, learning leaders, vendors and project teams to define role-based learning journeys and scalable training toolkits to support Transformation and assigned IT efforts  Ensure training programs are practical, accessible, and aligned with site-level realities  Support people leaders in preparing their teams for new ways of working, including coaching on resistance, communication and reinforcement    Monitoring and Improvement:   Establish metrics to measure the effectiveness of change management efforts and the adoption of new processes and technologies  Monitor and report on progress, providing insights and recommendations for continuous improvement  Gather feedback on the change management process and use it to continuously improve strategies and approaches  Stay current with industry best practices and trends in change management and transformation, including Sylvamo-external conferences and organizations    WHAT YOU WILL NEED The essential requirements of the job include:   Minimum of 8+ years of experience required  Proven management experience in cross-location, cross-language settings  Bachelor’s degree in business administration, organizational development, marketing, communications, or related field  Prior global change management experience  Prior digital transformation experience  Prior management of third-party resources  Prosci change management certified  Union environment experience  Strong understanding of change management principles and methodologies in global environment   Strong presentation development and facilitation skills  Excellent communication and interpersonal skills  Ability to influence and engage stakeholders at all levels of the organization  Ability to balance multiple requests and know when to ask for assistance  Highly organized and self-starter  Strong understanding of IT space    IT WOULD BE A PLUS IF YOU ALSO POSSESS PREVIOUS EXPERIENCE IN: Languages: English – required, Portuguese – a plus! French – a plus!   COMPETENCIES Trustworthy, Development-minded, Inclusive and Collaborative, Entrepreneurial, Self-Aware