Wholesale Operations Associate

The Wholesale Operations Associate is responsible for coordinating and maintaining the VA order process for the sales team including processing e-mail correspondence, faxes, data entry and maintenance of files in FileMaker.

Responsibilities:

• Partner with Territory Account Manager to bring VA referrals to order complete, including VA quotes and reviewing and processing VA purchase orders
• Conduct clinic outreach for missing referral information
• Process all order related paperwork in a timely and accurate manner ensuring service levels are met
• Ensure paperwork meets VA requirements and standards
• Provide timely follow up and excellent customer service to Veterans, VA clinicians, Prosthetics Officers and internal team members
• Ensure regulatory requirements such as HIPPA are followed
• Serve a point of contact between Tactile Medical and the VA Medical Centers across the country
• Support all Tactile VA programs including purchase pricing, Flexitouch trial program and all pilot programs
• Educate the VA Purchasing Departments (Prosthetics and Contracting) on Tactile Medical products, part numbers, order process and pricing
• Act as the subject matter expert on VA business and be the point of contact for the VA purchasing process and requirements
• Review, respond and process all electronic communications
• Monitor and distribute VA Reporting
• Perform all job duties while maintaining compliance with all appropriate regulatory requirements including HIPAA
• Other duties as assigned
  
  

Qualifications:
Education & Experience

Required:

• Bachelor’s Degree or equivalent work experience
• 2+ years of experience in customer service or a patient-oriented environment

Preferred:

• Veteran or experience working or helping in the Veteran community
• Social work or Clinical background
• Previous experience working with Filemaker

Knowledge & Skills:

• Strong customer service skills
• Ability to successfully work independently and with minimal face to face social interaction
• Strong sense of urgency and teamwork
• Demonstrated ability to be organized, detail-oriented with the ability to manage your time diligently
• Proven ability to multi-task, prioritize and meet required deadlines
• Strong aptitude for learning systems and understanding processes quickly
• Strong data entry skills
• Proficiency with Microsoft Word, Excel, Teams and Outlook
• Thrive in a fast-paced, continuously changing environment by balancing multiple deadline driven priorities
• Operate as a strong team player with a high degree of flexibility
• Problem solve and share best practice
• Exhibit excellent grammar, verbal and written communication skills