Bilingual (French/English) Patient Support Representative – Remote Canada

TalentWorldGroup Plc. is a multilingual contact center offering a fully remote work environment, innovation-driven culture, and long-term career opportunities.

• →Handle inquiries via phone, email, fax, or online
• →Manage patient and clinic orders, documentation, and data entry
• →Escalate complex issues appropriately
• →Expedite urgent orders and resolve shipment, return, or credit issues
• →Process credits/returns, set up new patients, maintain records
• →Recover medical equipment from patients exiting programs
• →Participate in training and team meetings

• Fluency in Canadian French & English both
• Located in Canada for compliance
• High school diploma
• 4–6 years in customer service, supply chain, or call center
• Strong communication, multitasking, and organizational skills
• Experience with sensitive information and metrics-driven environments
• Microsoft Office & CRM proficiency, independent problem-solving

• Wired broadband
• Computer: 1.8GHz+, 16GB RAM+, 10GB free, 1920x1080
• USB headset
• Windows 11 or later required

• Bachelors in Life/Health Sciences or related
• Experience in medical logistics, home health, billing, clinical support
• Remote work experience

• Training: 6 weeks, Mon–Fri, 9:00 AM–5:00 PM EST, paid, fully remote
• Production: 8:00 AM–6:00 PM EST, 30–40 hrs/week, Mon–Fri