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Call QA Specialist - HOF Global

PakistanPakistan·Lahoremid
OtherQa Specialist
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Quick Summary

Overview

Our client HOF Global is looking for Call QA Specialist in Lahore.Job Description: We are seeking a detail-oriented Call QA Specialist to join our team in an on-site full-time capacity.

Requirements Summary

1-2 years of experience in a Call QA or similar role. Excellent listening and analytical skills. Strong written and verbal communication skills. Proficiency in using call monitoring systems and related software.

Technical Tools
OtherQa Specialist

We are seeking a detail-oriented Call QA Specialist to join our team in an on-site full-time capacity. The ideal candidate will be responsible for reviewing and evaluating inbound and outbound calls to ensure a high standard of customer service is maintained. This role requires a keen ear, exceptional communication skills, and the ability to provide constructive feedback to enhance team performance.

Responsibilities:

  • Monitor and evaluate a selection of calls to ensure compliance with customer service standards and company policies.
  • Record and report findings to enhance quality and productivity.
  • Collaborate with team leaders to discuss trends and areas for improvement.
  • Provide feedback and training suggestions.
  • Develop quality processes and procedure
  • Work with management to develop quality assurance metrics and reporting.

Requirements

~1 min read
  • 1-2 years of experience in a Call QA or similar role.
  • Excellent listening and analytical skills.
  • Strong written and verbal communication skills.
  • Proficiency in using call monitoring systems and related software.
  • Ability to work independently as well as part of a team.
  • Detail-oriented with a focus on quality.
  • Strong problem-solving skills.

This is an excellent opportunity for a motivated individual to contribute to the quality assurance team.

Location & Eligibility

Where is the job
Lahore, Pakistan
On-site at the office
Who can apply
PK

Listing Details

First seen
May 8, 2026
Last seen
May 9, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
49%
Scored at
May 8, 2026

Signal breakdown

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taraki-searchCall QA Specialist - HOF Global