BPO Operations Supervisor (MOA Pasay) | Onsite

Philippines·PasayFull-timemid

OtherOperations Supervisor

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Requirements Summary

Minimum of 2 years Supervisory experience in a BPO environment Can start immediately (August 31 - start date) Willing to work onsite at MOA,

Technical Tools

OtherOperations Supervisor

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→Manage a team of customer service representatives, providing coaching, training and performance feedback
→Monitor and analyze team and individual performance metrics to identify areas for improvement
→Implement effective quality assurance processes and provide feedback to drive operational excellence
→Collaborate with department heads to optimize workflows and implement new policies or procedures
→Foster a positive, motivating team environment to support high staff engagement and retention
→Identify and address any operational issues, escalating to senior management as needed
→Ensure full compliance with client requirements, contractual obligations and internal policies

Minimum 1 to 2 years' experience in a contact center operations supervisory role
Strong people management skills with the ability to lead, motivate and develop a team
Excellent verbal and written communication skills, with the ability to liaise effectively at all levels
Problem-solving mindset with a keen eye for detail and a focus on continuous improvement
Proficient in using contact center software and reporting tools
Understanding of contact center metrics and the ability to drive performance improvements
Familiarity with compliance and quality assurance processes in a contact center environment
Willing to work on a shifting schedule.