Director of Operations - Property Management

Vilgar Property Management started as a family-owned real estate investment business. As our portfolio grew, we saw a need for property management that was responsive, solutions-oriented, and focused on protecting our client's assets while creating great experiences for residents.

Over the years, we've grown into a full-service property management company managing over 1,000 units throughout Northwest Indiana. Along the way, we've expanded our services to include maintenance, construction, lawn care, cleaning, brokerage, and other support services that allow us to better serve our clients.

Today, we're in a season of growth and refinement. We've built a strong foundation, and now we're focused on strengthening our systems, developing our team, and creating the operational structure needed to scale effectively. We're no longer a small company figuring things out day by day, but we're also not a large corporate organization. We're in that exciting stage where the right people can have a tremendous impact on the future of the business.

We're looking for a Director of Operations who is excited to help build that future—someone who can bring leadership, accountability, and operational excellence as we continue to grow.

• Reliable transportation for local site visits in Northwest Indiana

• Ability to pass background check and drug screening

• Occasionally lift up to 50 lbs

You will oversee the day-to-day execution of the Property Management division and lead a team that includes property management, leasing, maintenance coordination/techs, and VAs.

• Lead and manage the Property Manager, Maintenance Coordinator, maintenance techs, Leasing, and Virtual Assistants

• Build and enforce KPIs across departments

• Create structure, accountability, and workflow clarity

• Hire, train, re-train and terminate team members when necessary

• Issue performance plans and enforce company standards

• Run weekly operations meetings

• Oversee maintenance flow and vendor coordination

• Monitor work order timelines and completion quality

• Review financial reports and support budgeting for key clients over time

• Identify inefficiencies and implement improved systems

• Serve as the bridge between staff and ownership

• Maintain limited engagement and oversight across affiliated service divisions (including maintenance, lawn care, and related operational arms) to ensure alignment and smooth integration with the Property Management division

You are calm under pressure, direct, and consistent. You do not need to be told what to do. You build order inside ambiguity and hold the standard without micromanaging.

• 5+ years leading teams in operations, property management, or a high-volume environment

• Proven experience building KPIs, dashboards/scorecards, and accountability rhythms (weekly meetings, quarterly planning, etc.)

• Experience overseeing maintenance and vendor coordination

• The ability to make hard decisions (performance management, enforcing standards)

• Experience with EOS or a comparable operating system is a plus, but not required (we care most that you can clearly explain the operating system you have run and how you drive accountability)

• Bilingual (English/Spanish) is a strong advantage, not required