Busser

Talk about an important role. When guests come in and sit down, you make sure everything is always ready, welcoming and clean. You make sure their dining space is comfortable.

We expect you to be you! Throw in integrity, a relentless drive for excellence and a commitment to always doing what’s right, and you’ve got our interest.

• Arrives to work on time as scheduled and ready to work
• Follows Miller’s Ale House policies in all respects, including, but not limited to, time recording requirements, such as clocking in and out and responding to end-of-shift prompts concerning tasks performed and the amount of time associated with such tasks
• Interacts with Guests to provide the highest level of customer service and create Exceptional Guest Experiences by adhering to all Miller’s Ale House service standards
• Works directly with other Team Members to ensure all Guest’s needs and requests are fulfilled satisfactorily and promptly

• Assists host/hostess with greeting and seating Guests
• Assists servers with making and delivering non-alcoholic beverages
• Assists with providing Guests with non-alcoholic drink refills
• Assists servers in running food to and from Guests while ensuring proper food handling guidelines are being followed and Guests’ expectations are met
• Acknowledges all Guests that come within five feet in a smiling, friendly manner
• Provides immediate responses to Guests’ requests and inquiries
• Assists Servers with performing table quality check back (2-bite/2-minute) to ensure Guest satisfaction
• Cleans tables and spills throughout the Guests’ visit
• Assists the servers in pre-bussing dishware as the Guests have finished eating
• Provides final removal of all plate and glassware after a Guest departs from the table
• Resets all tables within a timely manner after Guest departure including perfect silverware setup and cleanliness detail
• Collects bus tubs at Quality Assurance and server stations
• Empties trash cans in the restaurant
• Ensures proper food handling and sanitation of work areas
• Accomplishes end-of-shift side work; including ensuring work areas are stocked and ready for the next scheduled shift to take over

• Washes hands every 20 minutes throughout the shift
• Maintains clean and sanitized work areas
• Works with Team Members to ensure that safety and sanitation protocol is being executed to company standard

• Supports other Front of House functions as needed, recognizing that everything within the four walls of the restaurant impacts the Guest experience
• Positively communicates with other Team Members and Management to keep one another informed
• Provides exceptional service throughout the entire shift
• Possesses communication skills and the ability to work alone as well as with a team
• Ability to multitask and work in a fast-paced environment
• Must be a minimum of 18 years of age unless otherwise dictated by state law

The Busser is expected to be able to perform the essential job functions described in this document with or without reasonable accommodation.  Physical demands include: 

• Remaining standing for extended periods
• Bending, squatting, and lifting, up to 30 lbs., for short distances
• Ability to work with varying noise levels
• Ability to remain balanced while carrying heavy loads
• Ability to frequently communicate and timely exchange accurate information with Managers, Team Members, and Guests in a fast-paced, high-stress environment