Sales Support Representative

• →Contribute to the development of customer relationships and attainment of Tessco goals by acting as the primary contact for daily customer support interactions
• →Process quotes and orders in an accurate and timely manner
• →Manage pre-sale and post-sale requests and follow-up communication with customers
• →Collaborate effectively with sales reps and cross-functional teams to successfully address customer needs
• →Prepare reports, provide account maintenance, and assist with projects as needed
• →Convert inquiries into orders while promoting Tessco’s value proposition in all customer correspondence
• →Provide an exceptional customer experience on each call or interaction
• →Develop and maintain knowledge of products, solutions, and value-added services
• →Up to 5% travel may be required

• Bachelor’s degree or equivalent documented experience and skills
• Minimum 2 years of experience in sales account management support
• Experience in wireless communications, technology, and infrastructure preferred
• Experience working with Salesforce CRM desired
• Experience working with SAP ERP desired

Knowledge, Skills, And Abilities 

• Exceptional written, verbal and listening communication skills
• Demonstrated customer service skills
• Positive attitude and professional demeanor
• Strong desire to collaborate in the support of customer's needs
• Performance-minded and goal driven
• Experience with the Microsoft Office suite (i.e., Word, Excel, and Outlook)
• Ability to prioritize urgent tasks and manage time efficiently
• Ability to work without direct supervision as a self-starter