Underwriting Team Lead

The Underwriting Team Lead is responsible for leading and supervising the underwriting team, ensuring high‑quality credit decision‑making, compliance with internal policies and regulatory requirements, and efficient loan processing.
This role plays a key part in maintaining underwriting quality, optimizing processes, supporting collaboration across departments, and contributing to the overall portfolio performance of TF Bank Lithuania.

Team Leadership & Operations

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  Lead, coach, and support the underwriting team to ensure consistent, high‑quality loan decisions.

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  Monitor team performance, workload distribution, and adherence to service level agreements (SLAs).

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  Ensure professionalism, accuracy, and consistency in underwriting activities.

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  Act as escalation point for complex or exceptional underwriting cases.

Underwriting & Credit Decisions

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  Oversee review and processing of loan applications in accordance with internal credit policies.

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  Verify completeness and correctness of documents submitted for credit assessment.

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  Address deficiencies in incomplete or incorrect applications.

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  Approve loan applications within assigned authorization limits.

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  Collaborate with the Senior Underwriter on complex or strategic credit decisions.

Process Improvement & Collaboration

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  Actively participate in developing, reviewing, and implementing underwriting procedures and workflow improvements.

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  Work closely with Sales, Customer Service, Pre‑collection, and other departments to optimize the loan approval process.

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  Ensure smooth handover of cases to debt collection where applicable, including documentation and explanations related to credit assessments.

Compliance & Risk

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  Ensure compliance with internal rules, regulatory requirements, AML procedures, and document retention standards.

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  Identify and report suspicious or unusual transactions to the AML contact person.

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  Maintain strict confidentiality of client and bank information.

Additional Responsibilities

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  Communicate with clients within the scope of underwriting responsibilities when required.

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  Perform additional tasks assigned by the Head of Operations Lithuania, aligned with the role’s objectives.

Professional Experience

• Experience in underwriting, credit risk assessment or other operational team leadership roles (e.g. Customer Service, Collections, Operations).

• Solid people management experience, including:

  • leading teams,

  • setting, tracking, and improving KPIs,

  • ensuring performance against agreed service levels.

• Strong understanding of operational processes, quality control, and workflow optimization.

• Ability to quickly learn underwriting principles, credit policies, and risk‑based decision‑making processes.

• Experience in developing, documenting, and implementing processes, procedures, and internal guidelines.

• Prior experience mentoring or supporting team members is considered a strong advantage.

Education & Language

• Higher education degree (Finance, Banking, Business Administration, or similar preferred).

• Proficiency in the local language (spoken and written).

• Intermediate proficiency in English.

• Strong analytical thinking and problem‑solving skills.

• Leadership and people management capabilities.

• Ability to ensure high quality, consistency, and accuracy of underwriting decisions.

• Ability to work cross‑functionally and communicate effectively with other departments.

• Strong organizational skills and ability to manage priorities.

• Computer literacy: databases, spreadsheets, word processing tools, and internal systems.

• Ability to work under pressure while maintaining accuracy and professionalism.

Personal Characteristics

• High stress tolerance, attention to detail, and sense of responsibility.

• Professionalism, integrity, and discretion.

• Strong communication and collaboration skills.

• Adaptability and willingness to support continuous improvement.