Patient Support Associate

We at TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in the UK and Poland. We have embarked on the mission to use technology to provide patients with a memorable best-in-class fertility journey that leads to the best outcome starting a family!

• Educated to Higher Level
• Experience working in an administration role.
• Experience working with patients / customers both face-to-face and over the telephone
• Skills & competencies normally associated with relevant administration experience.
• Proficient knowledge and experience of Microsoft Office Packages
• Excellent keyboard/IT skills
• Excellent oral and written communication skills and manner
• Ability to communicate effectively with staff and patients over the telephone and face-to-face
• Excellent time management skills
• Commitment to delivering a high-quality patient experience.
• Be comfortable asking for payments and taking payments from patients
• High level of customer orientation
• High level of resilience and empathy

Location: TFP Belfast Fertility

Salary: Competitive (Depending on experience)

Working Hours: 37.5

Shift times are 09.00-17.00

There will be a weekend shift required on a rotational basis of 1:4

Pension: Dual contribution pension scheme

Holiday Entitlement: 27 Days + Bank holidays (pro rata)

Belfast Fertility was established in 2013 and is Northern Ireland’s longest standing private IVF clinic. Due to the passion, expertise and reputation of our team, Belfast Fertility has grown and now performs approximately 500 fresh cycles and 400 frozen cycles per year. Conveniently located in a business park setting on the outskirts of Belfast, adjacent to J1 of the M2, there is ample free parking for staff & patients at the front of the building. Belfast Fertility was awarded Northern Irelands Fertility Clinic of the Year 2022 at the prestigious GHP Healthcare and Pharma awards.

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  Promptly and professionally managing initial enquiries via telephone/email within 24 hours of receipt.

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  Effective processing of all GP, consultant and self-referrals within 3 days.

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  Dealing with all satellite clinics and ensuring that communication is of a high standard to deliver a seamless patient pathway.

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  Explaining the processes to new patients and those seeking treatment.

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  Ensuring that patients’ records and correspondence are correctly filed.

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  To be conversant with the patient database for recording and maintaining patient information, including the appointment and invoicing system.

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  Ensuring that all communication with the patient is documented in the patient database.

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  Ensuring that money has been received for all appointments that require to be paid for in advance and follow up where necessary.

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  To carry out the scanning and allocating of patient notes, invoices and other paperwork, as required, into the computer system.