Client Services Specialist

Remote Remotemid

OtherClient Services Specialist

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Quick Summary

Overview

Client Services Specialist (Full-Time, Remote/Work from Home) Pay: $23-$25 per hour Bilingual English/Spanish Preferred (Incentive Pay Available) Location: Must reside in Florida, North Carolina,

Technical Tools

OtherClient Services Specialist

Responsibilities

~1 min read

→Oversee daily workflow functions for Periscope requests and assessments
→Manage and update administrative databases to distribute information to internal and external parties
→Assist health plan partners and clients with service requests
→Provide scheduling support for evaluating therapists
→Maintain accurate record keeping of client communications
→Respond to and resolve administrative inquiries promptly
→Review and interpret medical documents, verifying information as needed
→Assist with data entry and maintain data integrity
→Identify and communicate data quality issues to staff and supervisors
→Serve as the primary point of contact for health plans and therapists
→Upload and maintain accurate records in databases
→Maintain strict patient confidentiality in compliance with HIPAA
→Perform other related duties as assigned

Requirements

~1 min read

High school diploma or equivalent
At least one year of experience with computer data entry and database management preferred
Excellent verbal and written communication skills
Outstanding interpersonal and customer service skills
Superb organizational skills with strong attention to detail
Ability to work independently with minimal supervision
Flexibility to adapt to shifting priorities and schedules as needed
Ability to communicate effectively with internal and external customers at all organizational levels
Capability to follow instructions delivered via phone, email, or portal system
Proficiency with Microsoft Office 365
Reliable internet access and ability to work from home