Senior VDI Engineer

Gurugram, HaryanaFull Timesenior

OtherEngineer

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Quick Summary

Overview

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

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At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

We are seeking a highly skilled L3 Engineer with strong expertise in Citrix Virtual Apps & Desktops (CVAD) and Azure Virtual Desktop (AVD), along with hands-on experience in Azure, Active Directory, and monitoring tools like ControlUp. The role involves handling complex escalations, optimizing VDI environments, and ensuring a seamless end-user experience.

Provide L3 support for Citrix and AVD environments, handling critical incidents and escalations
Manage and support Citrix Virtual Apps and Desktops (CVAD) infrastructure
Administer, configure, and troubleshoot Azure Virtual Desktop (AVD)
Perform root cause analysis (RCA) and implement preventive actions
Monitor and optimize VDI performance, login times, and user experience
Use tools like ControlUp for real-time monitoring, login analysis, and performance tuning
Manage Golden/Master Images and provisioning (MCS)
Configure and support FSLogix profile containers
Handle application publishing, Citrix policies, and access management
Manage and troubleshoot Azure resources (VMs, Storage, Networking, Scaling)
Work on Active Directory (AD), Group Policy (GPO), DNS, and user profile management
Perform patching, upgrades, and migrations (Citrix & AVD)
Collaborate with L1/L2 teams and provide technical guidance
Ensure security, compliance, and best practices are followed
Maintain technical documentation, SOPs, and KB articles