Associate, Commercial Operations - MUM

Reporting to Commercial leadership within Consulting, the Operations Associate plays a critical role in supporting the Consulting vertical by managing high-priority client reporting, key operational metrics, and internal communication initiatives. This individual ensures that key Consulting priorities and change management are delivered in a smooth way, and Consulting clients receive top-tier reporting and data.

1. → Client Reporting & Analytics

• →Reporting: Generate, deliver and synthesize monthly and quarterly reports for top Consulting firms covering commercial usage and data.
• →Performance Metrics: Monitor and report on engagement gaps with clients to identify trends and areas for performance improvement.
• →Business Reporting: Support the generation and synthesis of client business reporting for key stakeholder presentations.

1. → Operational Excellence & Compliance

• →Client Audits: Support the Commercial team in liaising with clients to perform regular audits and analyze historical data to ensure compliance.
• →Process Monitoring: Manage daily monitoring for specific client protocols and coordinate with cross-functional team members for automation improvements.
• →Internal Metrics: Track and report on internal efficiency and account health indicators.

1. → Internal Coordination & Comms

• →Internal Updates: Support the weekly internal meetings and coordinate data gathering with SLT in the EU and US, and ensure cross-regional presentation alignment.
• →Financial and Invoice Reporting: Manage the monthly client invoicing collection and process. Perform regular invoice audits to ensure billing accuracy.

• 1-2 years of prior work experience
• Analytical Rigor: Ability to manage complex data sets and generate clean, actionable reports in Google Sheets or Excel.
• Detail Orientation: High level of accuracy required for invoicing, compliance monitoring, and client-facing audits.
• Communication: Strong written and verbal skills to liaise with external client stakeholders and internal senior leadership.
• Proactive Mindset: Ability to manage tasks with varying frequencies (daily, weekly, monthly, half-yearly) and prioritize "adhoc" requests effectively.
• Stakeholder Management: Experience building buy-in and collaborating with cross-functional teams across global organizations.

• You are a highly organised professional who thrives in a fast-paced environment. 
• You are comfortable organising your tasks, owning your responsibilities, and prioritisring effectively while simultaneously acting as a daily resource for peers and senior leadership. 
• You have a "resilient and resourceful" attitude when troubleshooting process bottlenecks and problem-solving a new challenge.

Additional information

• Competitive Compensation: Enjoy a competitive salary reflective of your skills and experience.
• Time Off: Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning & Development: Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
• Health & Well-being: Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover: Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility: Embrace our work-from-anywhere policy, hybrid work options, and enjoy "Winter Fridays."
• Fun at Work: Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5.
• Snacks & Refreshments: Stay energised with daily snacks, tea, and coffee provided.
• CSR Days: Contribute to social responsibility with 2 CSR days annually – take time off to volunteer.
• Equal Opportunity Employer: Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.

The successful candidate must, by the start of the employment, have permission to work in the country they are applying

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.