[SHG/BJG] -Account Management Associate

Shanghaimid

OtherManagement Associate

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Quick Summary

Overview

Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights .

Requirements Summary

Bachelor’s degree 2-5 years of account management and/or client support experience, preferably in a similar industry Highly motivated with a track record of consistent achievement of quota(s) for at least 1 year Effectively leverages internal…

Technical Tools

ms-officesalesforce

Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investors and business leaders by unearthing unique expert insights across multiple sectors, geographies, and topics.

For nearly 20 years, we’ve helped clients access knowledge on demand from experts, in-person and through our Library covering over 65,000 companies.

Responsibilities

~1 min read

Support Account Managers on renewals and cross-sell opportunities by working closely with them to execute on territory and account plans to achieve strategic goals.
Identify and engage inactive or potentially new users across priority accounts and to increase utilization of Third Bridge offerings
Reiterate the value proposition of Third Bridge’s services to drive usage and help embed our products in the daily workflows of end users
Maintain constant dialogue with clients to understand their research processes and gather feedback on Third Bridge’s services
Support clients by offering training and demo sessions on how to use Third Bridge’s services.
Maintain and update team structures, client user preferences, client investment coverage sectors and geographies, and pertinent account and contact data in our systems, ensuring tailored content and service delivery to exceed client expectations
Develop an awareness of client buying processes and Third Bridge sales and renewal processes to support revenue generation
Collaborate with internal stakeholders - legal, marketing, research, sales and product teams, to ensure client requests are executed quickly and effectively
Attend internal and external meetings punctually and well-prepared
Address and/or triage inbound client questions and requests; assess solutions and next steps alongside the Account Manager and execute the agreed approach

Qualifications

Bachelor’s degree
2-5 years of account management and/or client support experience, preferably in a similar industry
Highly motivated with a track record of consistent achievement of quota(s) for at least 1 year
Effectively leverages internal resources, tools and systems daily
Experience applying industry and product knowledge in written and verbal client communications
Successful past adoption and effective use of internal workflows, processes and technologies to accomplish work objectives
Strong communication, active listening, interpersonal and presentation skills
Intellectual curiosity and a passion for learning
Easily adaptable to changing, ambiguous and fast-paced environments
Strong time management skills with the ability to multi-task and prioritize work
Familiarity with Salesforce.com as well as Microsoft Office and G-Suite tools

Third Bridge values your trust and is committed to the responsible management, use, and protection of personal information. By submitting a Third Bridge job application, I hereby provide Third Bridge (including Third Bridge's affiliates and relevant third-party suppliers) with my consent to collect, store and process my personal information for the purpose of recruitment administration, as well as to share such personal information with third parties for the same purpose, in accordance with the Candidate Privacy Notice.

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway, and we will be happy to consider your application.