Talent Program Specialist: Principal Consultant

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Quick Summary

Key Responsibilities

Develop the enterprise strategy for People Process Excellence and Continuous Improvement. Lead end-to-end process optimisation across the Hire-to-Retire lifecycle. Apply Lean, Lean Six Sigma, Kaizen,

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OtherProgram Specialist

The Global Head of People Process & Programs is responsible for defining and leading the enterprise strategy for People Process Excellence, Process Optimisation, and Global People Programs. This leadership role establishes global process standards, drives continuous improvement, governs strategic People initiatives, and delivers business transformation across the People function. The role partners across HR, Technology and Business teams to implement digital, automation and AI-enabled solutions that improve employee experience, operational efficiency, and business outcomes.

Responsibilities

~1 min read

Develop the enterprise strategy for People Process Excellence and Continuous Improvement.
Lead end-to-end process optimisation across the Hire-to-Retire lifecycle.
Apply Lean, Lean Six Sigma, Kaizen, Value Stream Mapping, Business Process Re-engineering and Design Thinking methodologies.
Eliminate process waste, simplify workflows and improve service quality, productivity and compliance.
Establish global process governance, standards, SOPs and process ownership.
Implement process mining, KPI frameworks, SLAs and operational scorecards.
Build and lead a global community of Process Champions.

Lead enterprise People transformation programmes sponsored by the Global People Leadership Team.
Manage programme governance, executive reporting, roadmaps, RAID logs and benefits realisation.
Deliver strategic initiatives including HR operating model transformation, shared services optimisation, HR technology implementations, policy harmonisation and employee experience programmes.
Drive cross-functional collaboration across HR, Technology, Finance, Legal and Business leaders.
Ensure effective change management and adoption across global regions.

Identify opportunities to leverage AI and automation to improve People processes.
Partner with HR Technology and Digital teams to implement scalable AI-enabled solutions.
Evaluate emerging technologies including Generative AI, Copilot, AI Agents and workflow automation.
Measure value, adoption and business impact of digital solutions.

Requirements

~1 min read

10–15 years in Global HR Operations, Shared Services, Operational Excellence or Business Transformation.
Expertise in Process Optimisation, Process Improvement and Operational Excellence.
Strong experience with Lean, Lean Six Sigma or equivalent continuous improvement methodologies.
Proven programme leadership across global organisations.
Excellent executive stakeholder management, influencing and change leadership.
Experience with HR technology, automation and AI-en

You have a natural ability to establish and nurture relationships with senior leaders across the organization
You have excellent context-switching capabilities
You thrive in situations where you are given little to no direction and have the ability to lead, organize and deliver commitments on time and within budget
You’re resilient in ambiguous situations and can adapt your role to approach challenges from multiple perspectives. You don’t shy away from risks, instead you take them on and skillfully manage them
You’re empathetic and use this ability to build solid working relationships and resolve issues quickly and thoughtfully

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

You may be expected to work out of our Thoughtworks office or at our client's office location for all five working days of the week, depending on business or clients’ needs.

Thoughtworks is a global technology consultancy that integrates strategy, design and engineering to drive digital innovation. For 30+ years, our clients have trusted our autonomous teams to build solutions that look past the obvious. Here, computer science grads come together with seasoned technologists, self-taught developers, midlife career changers and more to learn from and challenge each other. Career journeys flourish with the strength of our cultivation culture, which has won numerous awards around the world.

Join Thoughtworks and thrive. Together, our extra curiosity, innovation, passion and dedication overcomes ordinary.

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