Restaurant Hospitality Manager

United States·Kansas CityFull Timemid

OtherHospitality Manager

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Quick Summary

Overview

Restaurant Hospitality Manager HomeGrown debuted in 2017 and was created on the belief that if we could help people start their day with kindness,

Technical Tools

OtherHospitality Manager

To make a difference by loving people through the creation of a work environment that helps them become their natural best selves. As the hospitality manager, you are responsible for selecting, developing, and leading the hospitality team to care for each other and guests creating an outstanding guest experience resulting in a profitable operation, and healthy work culture.

Responsibilities

~2 min read

→Lead and oversee the operations of the restaurant dining room
→Recruit, lead, train, and develop the hospitality team to mastery of their roles (supervisors, trainers, bartenders, servers, hosts)
→Deploy strategies, training, coaching and contests to improve selling skills and the guest experience
→Actively lead by providing vision, coaching, and feedback around the guest experience
→Foster team cohesiveness and positive team working environment
→Organize and direct worker training programs including regularly reviewing guest experience training to ensure continual excellent customer experience
→Oversee opening and closing activities
→Ensure compliance with all health, safety, and hygiene standards and policies
→Ensure compliance with all alcoholic beverage regulations
→Work closely with Kitchen Manager and General Manager to ensure seamless customer service
→Monitor and assist with host, server, and bartender duties during peak times to expedite service
→Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards
→Investigate and resolve guest complaints regarding food quality, service, or accommodations
→Coordinate assignments of hosts, servers, and server assistants to ensure economical use of labor and timely performance of all FOH activities
→Inventory and maintain adequate levels of FOH service items
→Manage cost of labor and productivity
→Schedule FOH staff hours
→Resolve personnel problems including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code
→Manage Human Resource function of the restaurant, including compliance with company, state and federal regulations
→Evaluate employee performance and give feedback on employee performance
→Review work procedures and operational problems to determine ways to improve service, performance, or safety
→Explore opportunities to add value and make a difference through job accomplishments
→Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
→Explore opportunities to add value and make a difference through job accomplishments
→Perform manual service or maintenance tasks as needed
→Perform administrative and accounting duties according to standard company policy
→Direct facility maintenance or repair activities
→Other duties as assigned

Requirements

~2 min read

High School Diploma
Able to make decisions
Able to identify and resolve problems
Able to guide, direct, and motivate staff
Able to plan and prioritize tasks
Able to teach and train staff
Able to monitor processes, materials, and resources
Able to operate, repair, and maintain equipment
Able to perform administrative tasks
Knowledge of food safety and sanitation practices and regulations
Able to deal with confidential information and/or issues using discretion and good judgment

Able to work and verbally communicate effectively with other team members
Able to engage the public in a positive manner
Able and willing to work with others as a team
Able to reach and bend and frequently lift up to 50 pounds
Able to exert fast-paced mobility between the dining room and kitchen for periods of up to 6 hours
Able to work in a standing position for long periods of up to 6 hours in length
Able to perform repetitive tasks with little or no break
Able to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling of materials
Must be able to work flexible schedules including evenings and weekends
To perform these essential functions, reasonable accommodations may be made if you have disabilities