Vice President Client Relations, High Jewelry & Client Experience – North America

• 10–15 years of senior leadership experience in luxury/consumer goods, specifically in Client Relations, High Jewelry, Watches, or Client Experience functions.
• Recent business unit or general management experience with full P&L accountability in high-end categories (HJ, Watches preferred).
• Strong knowledge of luxury and lifestyle categories, including jewelry, watches, fashion, accessories, or beauty.
• Deep watches knowledge and expertise, familiarity with high watchmaking landscape and prior partnership with high watchmaking houses preferred.
• Strong business and financial acumen, including P&L ownership, inventory/assortment governance, and budget/ROI management for high-investment client programs.
• Demonstrated track record of building and leading elevated teams capable of executing successful HNW client experiences and commercial outcomes.
• Strong leader adept at assessing, attracting, and developing diverse top talent.
• Conceptual thinker with a pragmatic approach to day-to-day execution.
• Strong problem solver capable of driving decision-making across complex, multi-stakeholder environments.
• Client-centric with a refined ability to deliver a distinctive, consistent, and elevated luxury experience across all touchpoints.
• Foreign languages (French, Spanish, Portuguese) a plus.
• Proficiency in PowerPoint and Excel.
• BA required; MBA preferred.

The hiring range for this position ranges between $250,000 and $300,000. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. Management is also eligible for a bonus. 

#LI-Onsite

• Strategic yet pragmatic: Defines direction and ensures disciplined execution.
• Hands-on leader: Visible in the business, engaged with top clients and teams.
• Creative and innovative: Crafts distinctive and memorable client experiences that heighten brand desirability.
• Commercially driven: Full ownership of P&L, sales performance, and category growth in HJ&W.
• People developer: Builds elevated, highly experienced teams and future leaders.
• Client-focused: Consistently curates an elevated client journey that reflects the House’s standards and strengthens brand desirability.
• Integrator: Aligns multiple functions, markets, and stakeholders toward common goals under a dual-reporting model.
• Transformational leader: Leads change while maintaining momentum and execution excellence.