Pharmacy Technician

• Maintain a filing a system for memorandums on procedures, third party plans, patient files.

• Stocks and/or faces pharmacy Over-the-Counter (OTC) items.

• Orders supplies from vendors.

• Maintains working area, sales floor areas, shelves, and storage areas to ensure that they are clean and orderly at all times.

• Performs quarterly inventory of items in the Automation Device (if applicable) and prepares pharmacy for inventory.

• Pull and prepare expired merchandise to be returned to the wholesaler or return company.

• Any tasks as deemed necessary by management

• Must be able to lift and carry up to 40 lbs, stand for extended periods of time and participate in strenuous work.

• Must have good communication skills, due to the area of work.

• Concentration required during all phases of processing customer’s transactions and maintaining good customer relations.

• Able to work under pressure.

• Good memory for product identification and SKU codes.

• Being aware of customer needs, questions, and instructions.

• Must maintain neat appearance and well groomed.

• Ability to use proper judgment when handling customer inquiries and complaints. Refers customers to the proper Management Staff if scope of the situation is beyond the position’s responsibility.

• Initiative required to assist in servicing of customers and taking on additional duties as assigned.

• Assists customers in locating merchandise.

• Maintains good customer relations (smiles, greets, and thanks customers). Pleasant personality at all times.

• Full-Time employees – forty (40) hours per work week.

• Part-Time employees – twenty (20) or more, no more tan thirty-nine (39) hours per work week.

• Casual Part-Time employees – less than twenty (20) hours per work week.

• Overtime is limited depending on Store needs.

• In general, work areas are clean and have ample space. The position required constant standing for long periods of time.

• Computer, Internet and Windows based programs, Point-of-Sale Register

• Telephone

• Intercom

• Automated Pill Counting Machine

• Robberies

• Bending and lifting

• Burning out due to intensity of work

• Irate customers

• Giving customers the wrong prescriptions

• Education/Training/Experience: High school graduate or within 1 year of receiving diploma with good math aptitude preferred. Math and metric knowledge.

• Communication:

o Excellent customer service skills

o Ability to effectively communicate with others in English

o Good phone etiquette

o Possess acceptable written and verbal communication skills in English

• Experience:

o Cashiering or previous money handling preferred but not necessary.

o Experience or training dealing with public is desirable.

o Prior experience in pharmacy is preferred, but not necessary.

• Other:

o Satisfactory score of Times Supermarket cashier test.

o Satisfactory score on Times Pharmacy math test.

• Responsible for properly maintaining, using, and caring for all equipment.

• Reports any broken or malfunctioning equipment to the immediate supervisor for repair and/or maintenance.

• Returns all equipment used to their proper location when they are no longer needed.

• Promotes good customer relations at all times by smiling, greeting, and thanking customers.

• Responsible for completing work assignments properly and efficiently.

• Reports any problem areas or unsafe conditions to the immediate supervisor.

• Supports and adheres to all Company programs, policies, and procedures.

• Ensures that all work is performed in a safe manner in accordance with established guidelines to prevent injury to self and others.

• Picks up and removes any objects or conditions which may create a hazard or danger to others.

• Reports any hazards to the immediate supervisor.

• Works together with others as a team to provide efficiency on the job and to promote good morale.

Authority:

• No supervisory responsibilities. Position is limited to assisting others.

Compensation: Starting rate (as deemed by current pay schedule) or commensurate with experience.

Review and Guidance:

• Perform responsibilities independently based upon knowledge and experience. Receives supervision from Lead Technicians, Pharmacist-in-Charge, and Pharmacy Manager.

- QSI reserves the right to request a review of written employee screening practices (back ground check) before employment in the booth. Their employment will be contingent on the results, due to the amount of negotiable items and prescription drugs being handled. 

R.102215

The above topics were covered with me and I understand the responsibility of working in the Pharmacy Department. I also acknowledge the importance of properly handling the finances and prescription medication in the pharmacy , which is within my direct control. I acknowledge that I will be held accountable for any negligent acts.