Fleet Quality Team Lead

Toters is a tech-driven e-commerce and delivery platform designed to seamlessly connect merchants, shoppers, and customers with just a click. Our dedication to excellence motivates us to continuously upgrade and improve the online shopping experience. By utilizing technology, we ensure that our merchants, shoppers, and customers receive faster and more efficient service every day.

We are looking for an enthusiastic Logistics Supervisor that will manage various operational tasks, coordinate activities related to drivers and support the logistics management in the required tasks.

Responsibilities:

Fleet Quality & Performance

• Design and implement quality frameworks to improve driver behavior, service standards, and customer experience
• Monitor and analyze fleet KPIs (acceptance rate, cancellations, delays, customer ratings, etc.) and drive continuous improvement

Training & Development

• Lead onboarding programs for new drivers
• Develop and deliver ongoing training sessions focused on safety, service quality, and performance improvement
• Drive behavioral change initiatives across the fleet

Compliance & Auditing

• Ensure all drivers meet company standards (documentation, appearance, vehicle condition, safety compliance)
• Conduct regular field audits and zone visits
• Maintain accurate fleet segmentation and documentation tracking

Safety & Risk Management

• Manage and scale the road safety program
• Track incidents, enforce safety policies, and implement preventive actions
• Oversee daily safety reports and follow-ups

Communication & Engagement

• Own in-app communication with drivers, ensuring clear, timely, and actionable messaging
• Launch targeted campaigns to address key operational priorities

Performance Management

• Design and implement performance-based reward and penalty systems
• Identify low-performing segments and execute improvement plans

Cross-functional Collaboration

• Work closely with Operations, Product, and Customer Experience teams to improve end-to-end service quality
• Support the development of tools and features that enable a builder-first, data-driven fleet operation
  
  

Requirements:

• 2–4 years in logistics, fleet management, operations, or a related field (delivery or mobility experience is a plus)

• Bachelor’s degree in Business Administration, Operations, Communications, or related field (or equivalent experience)

• Strong analytical skills with proficiency in Excel (data analysis, reporting, insights)
• Ability to translate data into actionable improvements
• Excellent communication skills in Arabic and English
• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Tech-savvy with the ability to quickly adopt operational tools and systems

• Problem-solver with a proactive mindset
• Detail-oriented with a strong focus on quality and compliance
• Comfortable working in the field and engaging directly with drivers