Product Owner| ServiceNow (Remote)

We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.

About the Role:

The Product Owner owns the functional vision and roadmap for the ServiceNow platform as it relates to Managed Services. This role ensures the platform evolves in alignment with ServiceNow capabilities, business needs, and operational priorities.

This role is also responsible for staying current with new ServiceNow features and translating those capabilities into actionable opportunities for the Managed Services business.

What You'll Do:

• Own and maintain the ServiceNow product backlog for Managed Services.
• Translate business requirements into clear user stories and acceptance criteria.
• Stay current on ServiceNow releases, features, and roadmap changes.
• Educate Managed Services leadership on new ServiceNow capabilities and use cases.
• Prioritize work based on business impact, risk, and operational value.
• Partner with Architects and Developers to ensure solutions meet business intent.
• Facilitate backlog grooming, sprint planning, and release reviews.
• Act as the voice of the Managed Services BU for platform decisions.

Qualifications:

• 5+ years of experience as a Product Owner, Business Analyst, or Platform Lead.
• Strong understanding of ServiceNow and ITSM processes.
• Experience working with technical teams in an agile environment.

Preferred

• ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or other relevant ServiceNow certifications.
• Experience working within Managed Services or MSP environments, supporting Service Desk, NOC, or SOC operations.
• Demonstrated ability to influence cross-functional stakeholders and drive alignment across technical and business teams.
• Experience supporting platform enhancements, integrations, or automation initiatives in a complex operational environment.
• Strong communication skills with the ability to translate business needs into actionable requirements and guide decision-making.

At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.

We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.

As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.

Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.

If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.

***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.