Contract - Associate Director, Strategy

At Track, we are a unique collection of talented strategists, analysts and creatives working to navigate a world increasingly dominated by data. We’re striving to find the true intersection of data and creativity. So, everyone we bring on board needs to be able to think critically and contextually on behalf of our clients and their diverse audiences.

We’re looking for a true teammate – someone willing to lend a hand, no matter the ask, so that we can all succeed together. We love crafting exciting, conceptual campaigns, but we are also passionate about bringing excellence to the day-to-day brand communications that our clients rely on. That’s how we make ourselves invaluable and earn their trust.

• →Oversee the development of strategic initiatives and deliverables for clients.
• →Create communication strategies/CRM strategies to identify, capture, and nurture customers across the entire decision-making process.
• →Work collaboratively in an interagency team model to build customer experience programs that leverage a multitude of channels, such as web, email, mobile, and media.
• →Develop content strategies that can personalize at scale to engage different types of customers and compel them to act.
• →Distill primary and secondary research into customer beliefs, attitudes, and barriers to build compelling personas and actionable user journeys.
• →Unearth novel insights that fuel strategic plans and briefs.
• →Guide team of more junior strategist roles with your knowledge and expertise.
• →Lead the creative briefing process and partner with Creative team to inspire great work.
• →Identify the need to initiate current state analyses including but not limited to market analyses and competitive analyses.
• →Work collaboratively with the Marketing Sciences team to develop learning agendas, leverage data and data architecture and explore opportunities for data capture optimization.
• →Collaborate closely with other vendors and agency partners to ensure strategic consistency across program elements.
• →Present strategic recommendations to clients.

• Bachelor’s Degree in related field.
• 7+ years of experience in strategic planning at an agency, CRM/CXM and/or digital marketing.
• Strong knowledge of CRM and prior experience in developing a strategic plan for a campaign.
• Ability to thrive in a fast-paced environment, managing multiple projects with various deadlines simultaneously.
• Proficient in Microsoft Office and development of PowerPoint or Keynote presentations.
• Excellent writing and editing skills with strict attention to detail.