Application Customer Support

Solve Critical Tech Challenges: Application Support Specialist Ready to elevate your tech career while helping power the construction industry's digital evolution? As an Application Support Specialist with Trimble Viewpoint, you will collaborate directly with software-savvy teams and clients, using cutting-edge AI tools and SQL analytics to troubleshoot critical issues in real time and drive high-impact problem resolution. What Makes This Role Great: In this role, you will be at the forefront of modernizing customer support by working directly with leading construction software solutions and leveraging next-generation AI tools. You will serve as a vital partner for our enterprise clients, driving real-time issue resolution, directly shaping internal AI knowledge bases, and elevating operational efficiency across global construction workflows. Key Exciting Responsibilities * Partner directly with clients to troubleshoot and resolve complex technical issues across core accounting and project management solutions like Vista, Spectrum, and ProContractor. * Harness internal AI-powered tools and advanced data analytics to diagnose root causes and accelerate problem resolution. * Build and refine AI-driven knowledge content that empowers users and automates resolutions for common client challenges. * Analyze underlying database records using SQL queries, custom reporting tools, and data spreadsheets to ensure data integrity. * Collaborate with global support teams and participate in international on-call rotations to deliver world-class client success. Essential Skills & Experience * Strong proficiency in diagnosing technical software issues and examining underlying data using SQL queries and reporting tools. * Proven customer service orientation with exceptional empathetic listening, communication, and de-escalation abilities. * Practical understanding of AI agents, AI-powered tools, and a proactive mindset toward leveraging AI for process efficiency. * Bachelor’s degree in business, accounting, computer science, or equivalent professional experience. * Excellent organizational and time-management skills with the ability to convey complex technical concepts to diverse audiences. Bonus Points For: * Hands-on experience with construction accounting software, specifically Vista, Spectrum, or ProContractor. * Direct background in the construction, financial, or ERP software industries. * Experience authoring technical knowledge base articles or prompt-engineering content for AI support tools. Logistics: Location: Portland, OR (On-Site) Schedule: M-F 6am-3pm, 7am-4pm or 8am-5pm PT Travel Requirement: 0% Why You'll Love Working With Us At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. * You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. * Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. * Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Application Support Specialist, Technical Support Engineer, Trimble Viewpoint, Vista, Spectrum, SQL Troubleshooting, AI Support, Construction Software, Customer Success, ERP Support Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law. Hiring Range $19.62–$24.52 Pay Rate Type Hourly Bonus Eligible? No Commission Eligible? No Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date. How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting. Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled. At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.” Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow. Candidate Privacy Notices by Country If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.