Benefits Operations Administrator

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. JOB SUMMARY Within benefits administration, we have built a set of powerful tools to empower both our customers and broker partners to effectively manage group and employee benefits. Our Benefit Platform Operations team consists of seasoned veterans who help make these products work and are responsible for ensuring consistent quality results. They ensure a great client experience by maintaining accurate data and proper functionality and juggling multiple relationships across both our internal teams and external partnerships. As a Senior Benefits Operations Administrator, you are responsible for making sure our Benefits Platform is operational across several different areas, including: Form Automation, Quoting Tool, Electronic Data Interchange (EDI), Carrier APIs, COBRA, and FlexBen. Essential Duties/Responsibilities : * Have subject matter expertise in at least one functional area and be cross-trained in secondary areas. * Responsible for owning daily tasks and focused on day-to-day operations. * Perform work autonomously and consistently meets target Key Performance Indicators (KPIs). * Troubleshoot issues and implement corrective actions. * Work collaboratively and keep open lines of communication across our many internal teams including product, engineering, customer care, partner enablement, product marketing, sales, etc. * Conduct analysis and active reporting to continually improve the Benefits Product and Processes. Required for All Jobs * Performs other duties as assigned * Complies with all policies and standards Education * General education, vocational training and/or on-the-job training preferred. Work Experience * Typically 1+ years Relevant Experience Knowledge, Skills and Abilities * Excellent critical thinking and problem-solving abilities * Solution oriented and proactive approach to tackling issues, with an ability to identify new opportunities, synthesize information quickly, and prioritize effectively to increase efficiency. * Excellent written/oral communication with the ability to interact effectively with internal teams and external contacts. * Excellent communication and presentation skills. * Strong attention to detail, ownership of work, and tremendous project/time management skills. * Integrity in handling confidential and sensitive information. * Interested in Trinet’s mission and contributing to the success of the company. * Experience in optimizing processes and increasing efficiency. * Comfortable with ambiguity and lack of structure. There is no typical day. * Proficiency with Excel / Google Sheets. * Knowledge of US Health Insurance is a plus. Work Environment: * Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. * This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.