Senior Knowledge Management Analyst

Job Title: Senior Knowledge Management Analyst Location: Hyderabad, India Department: Knowledge Management Career Level: Senior Analyst Job Type: Full-Time Work Hours: Night Shift TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR. Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles. Job Summary The Knowledge Management Senior Analyst is responsible for creating, maintaining, and enhancing high-quality knowledge content that supports internal teams and external customer self-service needs. This role leads content development for complex areas, collaborates closely with SMEs, Legal, Technology, and Operations teams, and supports the governance and continuous improvement of TriNet’s knowledge base. The senior analyst also mentors junior team members and drives process improvements to uplift knowledge quality and adoption. Key Responsibilities * Create, update, and enhance complex knowledge articles * Collaborate with SMEs, CX teams, Legal, and KM Writers for reviews * Support legal review clarifications and compliance updates * Identify and propose new content topics for assigned areas * Represent KM in project and cross-functional meetings * Serve as knowledge ambassador and ensure content adoption * Develop FAQs, SOPs, and structured documentation * Maintain KM reporting dashboards and weekly check-ins * Mentor junior writers and analysts Required for All Jobs * Performs other duties as assigned * Complies with all policies and standards Qualifications Education * Bachelor’s degree in human resources, English, Communications, or related field * Equivalent combination of education and experience in knowledge management will be considered Experience * 5+ years of experience in marketing, technical writing, or corporate communications (required) * 3+ years’ experience in Knowledge Management (required) Skills & Competencies * Quick learning ability about the company and service offerings * Outstanding written and verbal communication skills * Ability to work cross-functionally with global teams * Strong project management skills and ability to meet deadlines * Ability to translate complex concepts into clear user-friendly content Preferred Skills * Proficiency with MS Office Suite, PSFT, SFDC, and KM tools * High integrity, resilience, and ability to work independently * Ability to mentor and guide junior team members * Experience using generative AI tools (e.g., Microsoft 365 Copilot, ChatGPT, or similar) to draft, refine, and enhance complex knowledge articles, FAQs, SOPs, and structured documentation. * Ability to convert SME inputs, transcripts, CX insights, and legal guidance into structured, accurate, and compliant knowledge content using AI‑assisted summarization and transformation. * Skilled in designing effective prompts for consistent, template‑aligned, and high‑quality AI‑generated content. * Experience leveraging AI for content quality checks, including readability evaluation, grammar enhancement, tone alignment, metadata suggestions, and taxonomy tagging. * Familiarity with AI‑powered semantic search and content classification tools (e.g., SharePoint Content AI, ServiceNow AI Search) to improve findability and user adoption. * Ability to use AI-driven analytics to surface content gaps, usage patterns, and areas needing updates, strengthening self‑service efficiency. * Experience automating KM workflows (approvals, reminders, audits, and review cycles) using Power Automate, ServiceNow workflows, or similar tools. Work Environment: * Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. * This position is 100% in office. Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity. TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.