Zone Manager - OH - H

Provide leadership, support, and direction to retail store teams within an assigned area, with a strong focus on driving sales performance and improving operational efficiency. Key responsibilities include implementing improvement plans related to shrink control, inventory management, operating costs, labor optimization, and team member relations.

Develop and coach store management and staff to increase sales by creating positive and consistent guest experiences. Zone Managers are expected to support their assigned stores 24 hours a day, 7 days a week, either on duty or on call. Any time away must be coordinated and approved by the Senior Operations Manager.

• Responsible to ensure all store managers and team members are providing a professional image to include: Quality guest service, maintaining truenorth ready interior and exterior appearance, in a safe, well lit, work environment. Store image compliance is a continuous effort, ensuring compliance with the white glove inspection guidelines and MMP. Follow up on stores that fall below company expectations on White Glove and MMP.
• Ensure that all stores within their responsibility adhere to food service safety standards. To include FIFO, code dating and proper cleaning of equipment.
• Drives sales through proactive guest service, people development and operational efficiencies. Ensure that we maximize food service sales by having the right offering at the right time.
• Required to conduct gasoline survey and price change implementation.
• Required to be present for all assigned store audits; Zone Manager will conduct cash audit, verify lottery tickets and verify deposit slips.
• Required to investigate losses identified by audit 1.0% or more: review invoices, voids, etc.
• Must assist in identifying the source of cash and inventory shortages and develop action plans to resolve such shortages.
• Responsible for investigating and preparing loss reports within twenty-four hours for the following: robberies, burglaries and internal theft.
• Required to ensure store managers are familiar and comply with all federal, state, and local laws regarding wage and hour compliance, EEO, harassment, OSHA, and EPA.
• Investigate and follow-up on guest complaints. Follow-up on Incident Reports.
• Review Manager payroll hours, review payroll exception reports, identify stores with excessive overtime, exceeding store allocated hours and chronic failure of team members to follow clocking procedures.
• Zone Manager must take an active role in recruiting and career development to include: continuous recruiting and prospecting program, interviewing potential managers, assisting and developing manager interview techniques, ensuring compliance with all federal, state and local employment laws and company policies.
• Consistently review reports (P&L’s, KPI’s, GMROII’S) identifying areas of opportunity and implement solutions. Direct profit and loss accountability for each location. 
• Must be familiar with all store equipment and the general operating functions of each. Must be able to make judgment calls regarding repair and replacement of all equipment.
• Must be familiar with all aspects of the back office accounting system, as well as the in-ground inventory monitoring equipment and communications equipment. Required to diagnose problems in those areas.
• Assist store managers with analyzing and follow local business trends; provide guidance to develop and implement plans to maximize sales to meet or exceed store goals and objectives. Provide guidance on competitive gas pricing that will drive sales and maximize margin.
• Review all store documents to ensure that managers and store team members are properly completing required reports, to include: shift report, video log, cigarette and lottery reconciliation.
• Review banking procedures with all store managers and assistant managers, ensuring they understand and are complying with the company policy.
• Knowledge of proper store plan-o-grams ensuring store reset. Proper stock of “A line” items to the specifications outlined by the merchandising department. Ensure stores are utilizing properly the control report; all sales areas must be adequately stocked, proper signage, and merchandise faced and clean.
• Must be knowledgeable and assist with merchandising and food service programs.

• Must possess and maintain a valid driver’s license and eligibility for coverage under the company’s motor vehicle insurance policy.
• Ability to conduct multiple tasks, prioritize and delegate assignments to complete all tasks and challenges.
• Knowledge and ability to process information/merchandise through Electronic Point of Sale (EPOS) register systems.
• EPOS systems include: Commander / Sapphire
• Knowledge of PDI and possess the ability to trouble shoot problems, reset system, and assist with downloads.
• Proficiency in MS Office Suite of products including outlook
• Ability to operate and retrieve reports, process credit card transactions, and all aspects of lottery machines. Expose opportunities and investigate possible fraud.
• Ability to communicate clearly both verbally and in writing with all levels of management, store team members and guests.
• Ability and desire to train and develop all levels of store team members.
• Possess the knowledge and ability to react calmly in emergency situations
• Knowledge and ability to operate and use all equipment necessary to run the store.
• Ability to work varied hours/days to ensure coverage on all shifts.

• Must hold a high school diploma or equivalent
• Previous experience supervising others

• Ability to stand or walk for extended periods of time
• Ability to bend, reach, and perform repetitive motions
• Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds
• Ability to freely access all areas of the store including store sales area, walk in cooler, back room, register area and fuel pumps. 
• Ability to drive a vehicle
• Ability to perform physical tasks requiring moderate exertion in varying outdoor weather conditions

• Fast-paced convenience store environment with frequent customer interaction
• Indoor and outdoor work conditions

• Required to travel to all assigned stores at a minimum of twice per month
• Training classes

True North is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other legally protected class.