Sales Support Administrator

The Sales Support Administrator role reports to the VP of Sales Enablement and handles client
documentation, internal coordination, Salesforce upkeep, vendor compliance, temporary labor
coordination, and all business operations related tasks that keep deals and accounts moving.
This position frequently interfaces with VPs, Director of Operations, Proposal specialists and
clients.

This position requires a detail-oriented, highly organized professional who communicates
clearly, follows structured processes, and stays ahead of deadlines. The ideal candidate thrives
in a fast-paced environment, supports multiple stakeholders, and plays a critical part in creating
a frictionless experience for clients and for the team.

• →Act as liaison between sales, sales enablement, operations, client representatives, and
  vendors to ensure all sales support processes are executed efficiently and effectively.
• →Monitor risk management compliance, including contract terms and certificate of
  insurance requirements
• →Provide support to Proposal specialists and Rebid specialists with RFP responses and
  current client support.
• →Facilitate requests for temporary or surge service in partnership with field operations.
• →Maintain relationships with third-party providers and subcontractors (uniforms, off-duty
  law enforcement)
• →Coordinate temporary, surge, and special-event service needs with operations
• →Coordinate catering orders, meeting refreshments, and onsite logistics for client
  presentations, internal meetings, and special events.
• →Manage client appreciation and gift orders, including vendor coordination, budget tracking, and timely delivery.
• →Maintain Salesforce CRM data throughout the sales process
• →Other duties as assigned

• Education: Post-secondary degree preferred
• Experience: 1-2 years of experience in administrative support, operations coordination,
  customer service, project coordination, or other similar roles.
• Certificates, Licenses, Registrations: Ability to obtain a valid PERC.
• Language Skills: Must have the ability to read, write, speak, and understand English.
• Other Qualifications: Proficiency in Microsoft Office. Familiarity with ServiceNow and
  Salesforce preferred, but not required.
• Knowledge of the Security industry is a plus, but not required.
• Strong attention to detail.
• Ability to work unpredictable hours, including some evenings and weekends.
• Ability to pass pre-employment drug screen and criminal background check required.

• Prior experience supporting sales teams, operations teams, or proposal/RFP processes
• Experience working in a regulated or compliance-driven environment
• Strong written and verbal communication skills with internal and external stakeholders
• Comfort working with CRM systems, reporting tools, or process documentation
• Ability to anticipate needs, solve problems proactively, and follow through on details
• Experience in the security, facilities, property management, or service-based industries