Security Operations Manager - Sheboygan, WI

The Operations Manager reports to the VP Of Operations and is primarily responsible for supervising the day to day security operations out of the Titan Green Bay/ Sheboygan area. Additionally, the Operations Manager will work directly the HR department to ensure Titan Security provides “Best-In-Class service” to our clients and our staff.

• →Build, improve, and maintain effective relationships with both client and employees.
• →Report all operational matters directly to the Portfolio Manager and/or members of senior management.
• →Responsible for establishing, maintaining and reviewing schedules to minimize company overtime within WinTeam.
• →Responsible for the recruitment and ongoing development of the workforce.
• →Perform direct recruiting and sourcing activities for open positions.
• →Assist Director of Portfolio Management with annual training requirements for all staff.
• →Build, improve and maintain effective relationships with both client and employees.
• →Report all operational matters directly to the Director of Portfolio Management and/or members of senior management.
• →Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service
• →Handle any escalated security issues or emergency situations appropriately
• →Conduct annual reviews on site staff and Field Supervisors.
• →Monitors the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as ensuring a regular performance appraisal program for all staff
• →Clearly and accurately record reported data such as call-offs, tardies, emergencies, unusual occurrences, and malfunctioning of equipment.
• →Coordinates and documents performance tracking of all staff personnel
• →Maintain and ensure the integrity of personnel files and workforce management systems working with Account Managers and HR department, as necessary
• →Support HR department in review of involuntary terminations including coordinating and conducting exit interviews, assisting with unemployment claims, union grievances and appeals
• →Supports Director of Portfolio Management and HR in hiring, training and on-boarding
• →Explain company personnel policies, benefits, and procedures to all staff and job applicants
• →Compile and prepare reports and documents pertaining to personnel activities and account trends
• →Prepare correspondence and memos as needed
• →Responsible for tracking company equipment in the field including technology, vehicles, etc. and ensuring company equipment is utilized in accordance with applicable policies
• →Stays current on federal, state guidelines relative our services
• →Supports the organization’s culture, processes, practices and systems to ensure that all employees are given the opportunity to contribute to the business goals of the company and its clients
• →Flexible schedule to meet the needs of the business which includes weekends and evenings.
• →Other duties as assigned
• →Due to the nature of this assignment, special attention is paid to those candidates that are able to successfully demonstrate: A work history illustrating a progressively increasing security/customer service related skill sets and responsibilities with an emphasis in a supervisory capacity work, communication center protocol, knowledge of security operations, in addition to an advanced level computer proficiency/technological skills, specifically as it relates to established physical security needs.
• →Having any, or a combination of the above listed attributes may increase your chances of selection

Education and/or Experience: Bachelor’s Degree Preferred and 2 years prior satisfactory employment as a security officer or in a customer service position. Experience in a heavy volume call center preferred.

Must be at least 21 years of age.

Certificates, Licenses, Registrations: Ability to acquire and maintain a Wisconsin Private Security License, including state accredited training requirements.

Language Skills:  Must have the ability to read, write, speak, and understand English. Bi-lingual considered a plus.

Computer Skills: Proficiency with Microsoft Office software, scheduling software a plus.

Other Qualifications:  Ability to pass pre-employment drug screen and criminal background check.  Must maintain a working telephone number though which we can contact you. 

Physical Demands: Standard office environment. 

Salary & Benefits: Salaried role starting at $75,000 per year, plus paid time off, medical insurance, dental insurance, paid holidays, and pension/retirement benefits. Skills-enhancing training and opportunities for career growth and promotion

EOE/M/F/D/V

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