Senior Manager, GTM Center of Excellence

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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Join the team as Twilio’s next Senior Manager, GTM Center of Excellence.

Twilio is seeking a Senior Manager to join the Strategic Operations pillar within Sales, Operations and Enablement.  The team lead of this pillar is the architect of how our global sales organization measures success and reviews performance. You will move the organization away from reactive reporting toward a defined, consistent and proactive model. You will be responsible for designing the standardized frameworks for forecasts, pipeline reviews, etc. ensuring that a leader in London is looking at the business exactly the same way as a leader in San Francisco.  This is a collaborative leadership role.  You will act as a consultant to our Global Sales Leaders, incorporating their field-level feedback to ensure our operating cadences are not just "corporate requirements," but high-value tools that help them drive their business.

In this role, you’ll be responsible for:

• →Global Operating Rhythm: Design and enforce a unified GTM operating cadence, establishing standardized reporting and meeting structures for forecasts, pipeline reviews, MBRs, and QBRs.
• →Metric Governance: Define and maintain the global "Single Source of Truth" for all KPIs, ensuring absolute consistency in definitions and reporting across all regions and business units.
• →Strategic Review Playbooks: Build standardized frameworks that enable sales leadership to proactively identify performance gaps—across headcount, pipeline, and revenue—before they impact end-of-quarter results
• →Early Warning Systems: Develop and manage a suite of leading indicators (e.g., pipeline hygiene, activity metrics, and stage conversion) to identify risks and opportunities within the GTM engine in real-time
• →Capacity & Execution Tracking: Own the Twilio GTM capacity model to ensure the organization is scaling as planned (headcount, ramp, and productivity), partnering closely with Finance and HR to maintain alignment with budget
• →Stakeholder Feedback Integration: Partner with global sales leaders to incorporate field-level feedback into the operating cadence, ensuring centralized systems remain relevant and high-value for the people running the business
• →Team Leadership & Quality Control: Lead and develop a high-performing team, ensuring all executive-level deliverables meet the highest standards of data accuracy, narrative clarity, and professional polish

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 8+ years in Revenue Operations, Sales Strategy, or Management Consulting.
• Proven ability to work with strong-willed Sales Leaders, incorporating their feedback while maintaining the integrity of global standards.
• Experience building operating frameworks for organizations with 500+ reps.
• Advanced proficiency in modeling (Excel/SQL/Tableau) with a focus on sales capacity and productivity.
• Ability to tell a compelling story with data and hold senior VPs accountable to the global operating standards.

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

Applications for this role are intended to be accepted until May 30, 2026, but may change based on business needs. 

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.