Conversion Operations Manager

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health. 

We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

Join us as an Enrollment Operations Manager, where you’ll play a critical role in executing and improving how members enter and experience care. You’ll own key enrollment operations, translate performance data into action, and drive cross-functional initiatives that improve access, efficiency, and member outcomes. This is a high-impact role for someone who thrives in fast-moving environments and wants to build systems that directly affect patient experience.

• →Monitor and Improve Enrollment Performance: Monitor, analyze, and report on key metrics across the enrollment funnel including activation, conversion, appointment completion, churn, and capacity. Translate data into clear, actionable insights and communicate performance, risks, and priorities to leadership on a regular cadence.
• →Drive Operational Execution: Coordinate priorities, timelines, and deliverables across multiple teams involved in enrollment. Ensure work is progressing as expected, proactively identify risks, and step in to resolve issues before they impact the member experience or business goals. Partner with Enrollment Operations leadership to prioritize initiatives and align on performance goals
• →Identify and Fix What’s Not Working: Continuously evaluate workflows across care coordination, logistics, onboarding, and scheduling. Identify bottlenecks, uncover root causes, and implement solutions that improve speed, quality, and scalability.
• →Lead Process Improvement Initiatives: Execute process improvements in partnership with leadership, ensuring solutions are implemented effectively and sustained over time. Ensure solutions are not one-off fixes, but scalable systems that can support continued growth.
• →Drive Cross-Functional Alignment:  Partner closely with Care Delivery, Clinical Operations, Practice Operations, Marketing, Supply Chain, Support, and Product teams to ensure seamless coordination and handoffs. Act as the connective tissue across teams to keep enrollment running smoothly.
• →Run the Operating Cadence:  Own the weekly enrollment operating rhythm. Facilitate team meetings, track action items, surface blockers, and ensure accountability without introducing unnecessary process overhead.
• →Build and Maintain Scalable Systems: Own documentation, SOPs, QA standards, and handoff protocols. Ensure processes are clearly defined, consistently executed, and not dependent on tribal knowledge.

• Service Experience: Motivated by improving the member experience; proactively identifies points of friction and works to make processes smoother, faster, and more effective
• 2–4 years of experience in program management, conversion operations, project management, or a similar coordination-heavy role
• Exceptional organizational skills with a demonstrated ability to manage multiple workstreams simultaneously without dropping details
• Strong cross-functional communicator who can work effectively across Operations, Technology, Analytics, and Care teams without formal authority
• Experience working with project management tools (Jira strongly preferred) and comfort building and maintaining structured campaign tracking systems
• Comfortable with performance data — able to read a dashboard, spot anomalies, and communicate what the numbers mean to stakeholders without requiring a data team to translate
• A bias toward action and ownership — you notice what’s missing, you flag it, and you help fix it rather than waiting to be asked
• Experience in health tech, digital health, or healthcare preferred but not required — passion for the mission matters more
• This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
• Shift: M- F 11am-7pm PST preferred or 10am-6pm PST alternate