Lead Delivery Manager

Building the right thing is often harder than building it right. More than 80% of digital innovations fail because they’re not trying to solve real user needs. We take a pragmatic approach to innovation by deploying integrated teams to uncover insights from users and turn them into compelling digital solutions. As a boutique strategy and product innovation firm, our capabilities include product discovery, delivery, and adoption. As a Lead Delivery Manager, you have an opportunity to frame how engagements run and collaborate with integrated teams to deliver products that matter. 

This individual will be responsible for defining and implementing the team structure, establishing how client engagements will work, and leading planning, estimation, and successful delivery. They will bring empathy and curiosity to deeply understand and internalize each client’s needs, goals, constraints, and organizational context—using that understanding to navigate ambiguity, identify opportunities, and scope complex product engagements based on business and user value.

This is an execution-heavy delivery role, with responsibility for moving complex digital products from ambiguity into execution and successful delivery. While delivery management is the core of the position, the ideal candidate also brings a strong product management mindset and experience guiding products from concept to delivery. They know how to lead discovery, shape the right problems to solve, and balance user needs, business objectives, and technical constraints in close partnership with design and engineering. As an experienced consultant, they will build trusted, influential relationships with senior client stakeholders that deepen and expand over time.

Don't hesitate to apply if you don't meet 100% of the qualifications below. If you’re someone who identifies as a motivated self-starter and loves to thrive in ambiguity, we want to hear from you!

We’re a curious and humble group of people who are intentional about personal growth and supporting each other’s careers. We’re always looking for new skills, frameworks, and approaches to deliver the most meaningful digital product experiences. And we’re constantly pushing ourselves to experiment, explore, and challenge assumptions. 

We bring that same passion for learning and growth to our clients by digging into their organizations, reframing their problem statements, and spending time with their users. This ensures that we’re pushing our clients forward while developing and delivering valuable products that matter.

Learn more about TXI (video)

It’s important to set the right expectations in order to promote your growth at TXI. Here is some of what you can expect in your first two years as a Lead Delivery Manager.  

// Start the company onboarding process and learn more about our company’s culture, values, history, and commitments to our clients

// Gain an understanding of our integrated development process, tooling and frameworks, and project approach 

// Learn from our integrated teams of designers, developers, delivery managers, and strategists 

// Learn more about the client experience, from product discovery to delivery 

// Review your career grid and meet with your manager to identify goals
// Go deeper into the employee experience of working at TXI. Meet with key leaders across the company and build relationships with the broader team

// If staffed onto client work, start onboarding to client domain and learn about the engagement 

// Complete your onboarding process

// Receive your first quarterly feedback report from your project team

// Attend your first TXI Quarterly with the rest of the organization

// Start to see the impact on your project and project team. You will participate in client-facing retrospectives along the way to look for opportunities to evolve and improve

// Complete a review with your manager 

// Push your team to do its best work yet. You’ll know the team well by this point and understand how to encourage them to do work we are all incredibly proud of

// Look back proudly on the projects and organizational changes you’ve inspired or directed, ​​as well as the impact you have made across TXI

We have been recognized for both our internal employee experience and for delivering a trusted customer experience. At TXI, we are intentional about the way we work and how we support both our team and our clients. 

1. We focus on Product Innovation by helping to envision initial new product concepts for our clients. We are core contributors to shaping the work that we do and the problems we're working to solve. In addition to that ideation stage, we get to help them bring these new concepts to market. We help both to build the right thing (design thinking and product discovery) and build the thing right (agile mindset and iterative approach).

2. We care about DEIB (diversity, equity, inclusion, and belonging). To deliver the best solutions, we need positive, inclusive environments with as much diversity in the room as possible. Learn more about our DEIB learnings, roadmap, and history: https://txidigital.com/deib.  

3. We work in a variety of industries and encourage our team members to explore new domains, solve different kinds of problems, and adopt new technologies. There is no getting bored in our portfolio. You’ll work across Industry 4.0, manufacturing, logistics, biopharma, and more; and build powerful data products including web apps, mobile apps, chatbots, IoT solutions, and cloud infrastructure.  

4. We work in integrated teams (and occasionally we will work as staff augmentation if there's a good rationale for it). At TXI, we seek to bring all of the good ideas to the table so you learn from the talented teammates you regularly pair with. Strategy, delivery management, design, and engineering regularly collaborate.

5. We are intentional about supporting each individual's growth. "Challenge and support each other" is a core value of the company and we take that mission seriously. That's why every employee has a personal learning & development budget and a bi-weekly conversation with their manager about their progress–as well as why we created our Career Pathways to equitably promote each person's path at TXI. 

6. We value transparency and open discussion. As an employee-owner, you will have a front-line view of the company's performance, risks and issues, finances, and budgets. 

7. We build products that matter. We advance the causes and goals of our partners and consistently deliver outcomes for them. See some examples below.

For over two decades, we've partnered with clients across industries to research, design, and develop custom web and mobile applications that make a meaningful impact. Some examples of that impact include: 

<> Improving prediction of patient enrollment in global clinical trials for life-saving drugs through the integration of advanced analytics and digital innovation  

<> Developing responsive applications for a major logistics company to amplify productivity and decrease maintenance time 

<> Transformed a manufacturer from a company known for data loggers to an international leader in tech-powered environmental monitoring solutions through proactive, data-powered IT products

<> Empowering nonprofits with real-time insight into progress and potential for donor impact through transformative fundraising software 

<> Designing a digital experience that is driven by evidence-based treatment and therapy plans to support LGBTQ+ youths who face societal and personal biases due to their orientation  

<> Driving accountability and motivation for patients recovering from spinal surgery through an integrated mobile app and a wearable device on the patient’s lower back

<> Creating a new mobile app to inspire employees to love where they work by delivering meaningful savings and recognition in their workplace, while also amplifying merchant partner reach across the U.S.

But the work is just one part of what makes TXI a rewarding place to be. We support each other’s interests—whether it’s volunteering, organizing meetups, speaking at industry events, or learning new techniques and technologies. If there's something you're passionate about, we want you to pursue it and teach it to the rest of us. Our company's Town Halls and regular practice meetings are just some of the ways we create space for sharing, learning, and professional development.

We have a remote environment at TXI, with distributed team members in the US, Canada, South America, and Europe who work from home. We communicate and collaborate effectively in a remote environment using tools like Google Workspace, Miro, Notion, Slack, and Zoom. We also prioritize virtual bonding and emphasize inclusivity, autonomy, and trust while cultivating a safe and welcoming environment that is conducive to supporting a positive employee experience.

While we encourage asynchronous communication, we often work in pairs or in collaboration sessions. Therefore, having some core hours that overlap with our clients and your fellow team members is important. Regardless of where you are living and working, all TXIers have multiple opportunities throughout the year to meet and hang out in person to continue building those connections. 

For this opening, we’re especially excited to connect with people in the Chicago area, where there are additional opportunities to collaborate in person with team members and clients. 

TXI is proud to be an equal opportunity workplace and is committed to equal opportunity employment without regard to race, religion, color, gender (including gender identity, change of sex, and transgender status), sexual orientation, age, disability, ancestry, national origin, military or veteran status, marital status, genetic information or any other characteristic protected by applicable law.