Contract Renewal Operations Administrator III

The Contract Renewal Operations Administrator III plays a pivotal role in driving the sustained financial success of UKG by expertly managing and operationalizing our recurring revenue streams. This dynamic position involves not only overseeing the invoicing process but also ensuring precision in service contract billings, quoting, and customer entitlements. As a guardian of our revenue cycle, the Contract Renewal Specialist is tasked with the meticulous, efficient, and timely processing of all Subscription and Maintenance contracts, thereby enabling seamless monthly revenue recognition and adherence to invoice schedules. Through their strategic oversight and attention to detail, the Contract Renewal Specialist ensures that UKG continues to thrive and deliver exceptional value to our clients. Key responsibilities include, but are not limited to: * Contract Processing: * Champion the flawless execution of Subscription and Maintenance contracts, guaranteeing precision and efficiency while strictly adhering to monthly revenue recognition and invoicing timelines, thus safeguarding our financial integrity * Work closely with Customer Renewal Reps / Account Managers to ensure renewal is quoted in a timely. Provide contract history and terms to allow for smooth customer negotiations. Ensure the system accurately reflects a customer's products/contract status * Ensure timely processing of all finalized renewal packages. Ensuring all negotiated renewals are within company policy and all applicable approvals have been captured. The Contract Renewal Specialist will finalize the Renewal contract for the upcoming period and submit for invoicing. * Draft and review contract language to ensure clarity and enforceability * Conduct agreement research to support contract interpretation and compliance * Manage contract opportunities' actual and forecasted ARR to ensure accurate calculation of contract churn * Uphold the integrity of Service Contracts by ensuring they accurately reflect proper customer entitlements, thereby enhancing client satisfaction and trust * Play a crucial role in month-end close activities, meticulously ensuring that all financial transactions are completed accurate and timely, contributing to a seamless and transparent financial reporting process * Swiftly process completed renewals and contract amendments, ensuring that contracts are a true reflection of the customer's current contracted products, pricing, sales credits, and billing frequency, thereby optimizing revenue flow and client relations * Account Management: * Manage contract terminations and account reconciliations for assigned accounts in a timely manner, ensuring compliance with company policies and customer agreements * Maintain comprehensive customer account records across various systems, ensuring all renewals, contract amendments, credits, and invoices are accurately processed and documented * Cross-Functional Collaboration: * Collaborate closely with cross-functional departments, including Customer Renewals, Sales, Finance, and Customer Support, to ensure that information within Salesforce Contracts, Microsoft Dynamics, and other operational systems is updated accurately and promptly * Address incoming and outgoing inquiries from internal and external customers while partnering with internal departments regarding Billing and Contract issues, coordinating with relevant parties to achieve final resolutions * Dispute Resolution: * Ensure all monthly contract activities are processed accurately and efficiently to support revenue recognition, invoicing, and account reconciliation * Resolve invoice disputes from both internal and external parties in a timely manner Knowledge and Abilities To excel in this role, the individual must demonstrate the following knowledge, skills, and abilities: * Contract Analysis and Interpretation: Ability to interpret and comprehend various types of contracts and ensure compliance with legal standards and company policies * Analytical Skills: Proficiency in researching billing issues and effectively communicating findings both verbally and in writing * Initiative: A proactive approach to taking initiative and following through on tasks/requests through to completion * Results Orientation: Ability to focus on desired outcomes consistently meet or exceed them * Flexibility: Openness to new ideas and adaptability to changing circumstances * Thoroughness: Attention to detail, ensuring that all work is complete and accurate; preparation for meetings; and diligent follow-up to ensure commitments are fulfilled * Accountability: A strong sense of responsibility for personal and team outcomes * Time Management: Ability to manage multiple priorities and meet deadlines in a dynamic work environment * Interpersonal Skills: Strong communication and interpersonal skills, with the ability to interact effectively across various departments, including Billing, Credits, Accounts Receivable, Sales/Sales Ops, Legal, and Customer Support Qualifications * Education: Bachelor's degree in business administration, Finance, or a related field, or equivalent business experience * Technical Skills: Proficiency in computer software, including Salesforce/CPQ, Oracle, Microsoft Dynamics, and Microsoft Office Suite * Excel Expertise: Strong experience in Microsoft Excel, including advanced functions such as VLOOKUP and PivotTables * Customer Service: Excellent customer service skills, with a high level of interpersonal skills to respond calmly and make rational decisions in stressful situations * Communication: Effective oral and written communication skills, with the ability to convey complex information clearly and concisely