Tax Research Administrator II

Tax Notice Research & Resolution Research, analyze, and resolve payroll tax notices for multi-state tax entities within defined SLAs. Handle standard to moderately complex cases with increasing independence. Identify discrepancies related to filings, payments, tax rates, and account setup. Apply corrective actions to resolve notices and minimize penalties and interest. Escalate high-complexity issues to senior team members when required. Reconciliation & Analysis Perform QTD and YTD reconciliation of wages and tax amounts (withheld, reported, and deposited). Analyze payroll registers and tax filings to identify and resolve variances. Support amendment and adjustment activities as part of resolution. Agency & Stakeholder Interaction Communicate with tax agencies to research issues and resolve discrepancies. Collaborate with internal teams to gather required data and support case resolution. Provide assistance to business units on payroll tax-related inquiries. Demonstrate working knowledge of TPA and POA processes. Case Management & Documentation Maintain and update cases in Salesforce with accurate progress, documentation, and communication logs. Ensure timely follow-ups with agencies and internal stakeholders. Adhere to defined processes, compliance requirements, and SLA commitments. Systems & Tools Utilization Utilize payroll systems, tax filing platforms, and agency portals for research and resolution. Work across multiple systems to gather data and validate findings. Use tools such as Excel, Salesforce, and payroll platforms effectively. Operational Support & Continuous Improvement Reprioritize workload to manage deadlines and minimize liability exposure. Support team initiatives, special projects, and process improvement efforts. Identify recurring issues and escalate trends for further analysis. Bachelor's degree in Business, Accounting, Finance, or related field 2-4 years of experience in payroll tax, payroll processing, or compliance-related roles Experience handling payroll tax notices and basic reconciliations Experience interacting with tax agencies is a plus o Federal Payroll Taxes o State Unemployment Insurance (SUI) o State Income Tax (SIT) o Local taxes Understanding of tax filings, deposits, and basic amendment processes Familiarity with tax agency portals and payroll systems Attention to detail and accuracy Ability to manage multiple tasks and meet deadlines Proficiency in Microsoft Excel and Word Ability to work independently and in a team environment Experience with payroll tax filing systems (e.g., MasterTax, UKG platforms) Exposure to amendment processing and notice resolution workflows