Technical Product Ops Specialist II (Kronos)

Proactive Monitoring & Assurance - Prevent operational disruptions through continuous system and integration oversight. Customer-Specific Intelligence - Deliver tailored health checks aligned to each customer's unique payroll and workforce processes. Operational Risk Prevention - Identify anomalies early and coordinate resolution before customer impact. Proactive Monitoring & Command Center Operations Continuously monitor customer specific integrations, processes, and data flows across UKG platforms. Perform overnight and scheduled health checks to identify failures, latency, or data anomalies. Proactively detect risks impacting payroll accuracy, workforce data integrity, and downstream processes. Maintain vigilance over inbound and outbound integrations, including third-party vendors and customer-specific feeds. Customer-Specific Health Checks Run tailored system health checks based on each customer's configuration, integrations, and critical processes. Develop and refine monitoring rules aligned to customer priorities and business cycles. Document findings and surface insights that strengthen long-term operational stability. Payroll Assurance & Process Reviews Execute payroll assurance activities, validating readiness before payroll close. Conduct periodic payroll and process reviews to confirm accuracy, consistency, and compliance. Identify trends, repeat issues, or emerging risks and recommend preventive actions. Ensure customer-specific payroll calendars, cutoffs, and dependencies are respected and protected. Partner closely with Emerald Experience Managers, Product, Engineering, Integration teams, and Support. Initiate proactive escalations when risks are identified, ensuring timely resolution. Contribute to root cause analysis and post-incident reviews to prevent recurrence. Share insights and patterns that inform product improvements and monitoring enhancements. Impact: The Command Center Specialist ensures Emerald customers experience confidence without interruption. Through proactive monitoring, precision assurance, and customer-specific intelligence, this role prevents payroll disruptions, protects critical integrations, and preserves executive trust in UKG's solutions and partnership. This role is measured by issues avoided, risks mitigated, and confidence sustained not tickets closed. Proactively monitor integrations, payroll processes, and system health. Execute tailored health checks and assurance routines. Identify and escalate risks before customer impact. Maintain accurate documentation and operational insights. Be measured by outcomes: risk prevented, stability ensured, and confidence delivered. Strong technical understanding of UKG Pro, Pro WFM, HRSD or similar HCM platforms. Experience with UKG specific integrations, payroll processes, or customer process monitoring. Analytical mindset with strong attention to detail. 2-3+ years in HCM operations, payroll systems, integrations, or technical support roles. Familiarity with WFM, payroll processes, compliance dependencies, and downstream impacts. Ability to anticipate issues and recommend preventive solutions.