Program Management Specialist

Modern Languages, Linguistics and Intercultural Communication

UMBC’s Department of Modern Languages, Linguistics & Intercultural Communication (MLLI) offers a nationally recognized, innovative curriculum. Courses in Arabic, ASL, Chinese, French, German, Japanese, Korean, Russian, Spanish, and Wolof emphasize language proficiency and cultural engagement. The department also offers a concentration in Applied Linguistics and an M.A. in Intercultural Communication. MLLI prides itself on a highly diverse faculty representing over sixteen countries and a wide range of backgrounds and perspectives.

The University of Maryland, Baltimore County (UMBC) is seeking a Program Management Specialist I for the Department of Modern Languages, Linguistics and Intercultural Commination (MLLI). 

The Program Management Specialist provides comprehensive administrative and programmatic support to the Department Chair, Associate Chair, Graduate Program Director, Undergraduate Program Director, Intercultural Living Experience (ILE) Program Director, faculty, and students. This role is essential to ensuring the department operates efficiently and maintains strong connections across campus and with external partners. Key responsibilities include scheduling and enrollment management, event planning and coordination, communications, and data collection and analysis to support departmental planning and reporting. The incumbent serves as a primary liaison between the department and campus units, community partners, and students, and coordinates advising, and daily administrative operations. Additional duties include maintaining departmental records; supporting faculty and students with routine administrative needs (e.g., course permissions, room reservations, PeopleSoft inquiries, deadline reminders); and assisting students with language requirements, advising inquiries, and program information. By providing this support, the role enables faculty to focus more fully on teaching, research, and service.

UMBC offers competitive compensation. This role starts at $23.08 per hour and has 14 days of vacation as well as winter break, spring break, and personal days for regular full time roles. Tuition remission is also available. 

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A limited telework schedule may be available.

• Departmental and Class Scheduling, Room Reservation, Enrollment and Course Management - Coordinate semester course scheduling by preparing scheduling templates, building and updating records in Student Administration (PeopleSoft), and resolving discrepancies. Collaborate with area coordinators, the Registrar’s Office, and other departments on cross-listed courses, room assignments, and scheduling conflicts. Troubleshoot scheduling issues, reserve classrooms (in 25Live/R25) and secure spaces for departmental events. Run REX reports starting about 3 weeks before each semester starts three times a week to monitor course enrollments. Enter enrollment data into excel and send to the Department Chair and all area coordinators.
• Student Support and Advising Coordination – Assign faculty advisors to undergraduate majors and minors, provide general advising support, and assist with orientation-related inquiries, placement, and course permissions. Advise students on fulfilling language requirements and process waivers or proficiency documentation. Once the 201 applications of Maryland Seal of Biliteracy DocuSign are completed or if sent proficiency exam results, input information into PeopleSoft, update the student degree audit and notify student of the approval. Update student records and degree audits in PeopleSoft and communicate outcomes. Offers general advising when faculty is not available. Answer calls from Orientation Advising who are requesting language placement and or course permission.
• Administrative Support to Department Leadership – Maintain calendars, schedule meetings, and prepare reports. Collect, analyze, and present data to support strategic planning, assessment, and reporting.
• Student and Public Inquiries – Respond to inquiries from prospective, current, and former students, parents, and campus partners via email, phone, and in-person communication, providing accurate program information.
• Event Planning and Coordination – Lead and advise on all aspects of event planning, including logistics, promotion, cross-campus collaboration, and post-event assessment. Serve as liaison with other campus partners such as the Office of Institutional Advancement (Alumni Relations), University Communications and Marketing, Event and Conference Services, Facilities Management, and others as needed. Order catering and swag, and set up the conference room.
• Coordination of Office, Resources, Communications and Outreach - Order office supplies and keys, and request cleaning of physical space, as needed. Collects and updates information on office hours. Maintains departmental listservs, MLLI website and social media. Strengthen communication channels with internal and external audiences. Shares events and other slides on Rise Vision Display. Monitors Conference Room instructional technology. Submits work orders when needed.
• Other duties as needed.

• Bachelors Degree
• Two years experience in administrative staff work

Note: Additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

• Experience with MS Office (Excel, Word, PowerPoint), DocuSign, Canva, and cloud-based alternative support by UMBC (Google Sheets, Slides, Box Docs and Forms).
• Experience with PeopleSoft.
• Ability to communicate professionally and effectively both orally
  and in writing.
• Ability to proofread and edit written documents.
• Ability to interact collaboratively with internal and external parties in a courteous and efficient manner.

A background check will be required.

Upload a cover letter and a resume.  

UMBC offers a rich benefits package including the following for nonexempt regular employees.

Generous Leave which includes accruing the following for full time positions:

• 14 Days of Annual Leave  (increases with years of service)
• 15 Days of Sick Leave  
• 15 Holidays
• 3 Personal Days

Tuition Remission:

• 8 credit hours per semester
• Tuition remission at UMBC for eligible dependents after two years of FT employment

Additional Benefits:

• Life and disability insurance
• Retirement/Pension plan
• Professional development opportunities
• Wellness opportunities
• & Much more

Contingent II positions may include benefits. 

Benefits offered align with type (Regular, Contingent II, etc.) of position. 

Pay Range 10 (minimum: $23.08 per hour / maximum: $30.57 per hour) based on the University System of Maryland (USM) Pay Program.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, Memorandum of Understanding, USM Board of Regent policies, internal equity, budget and qualifications and experience. Most salary offers will be close to the minimum part of the range.

The above salary range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.