Customer Success Executive

• Own value-based account strategy and execution, proactively aligning stakeholders on forward plans and optimization opportunities that drive significant account impact and/or expansion.
• Own relationships across the customer's organization, including most executive stakeholders; independently initiate and deepen executive connections.
• Lead retention strategy for complex accounts, aligning executive stakeholders and driving mitigation of at-risk accounts.
• Own renewals and drive expansion aligned to customer outcomes; position Unite Us as a strategic partner to unlock growth.

• Design solutions for complex use cases, translating customer needs into actionable product feedback; influence stakeholders to commit to workflows and policies that drive sustained adoption.
• Own value realization strategy aligned to customer strategic and financial priorities.
• Synthesize platform and outcomes data into outcome-driven narratives; deliver QBRs/EBRs and executive readouts that connect investment to results.

• Solve ambiguous, cross-functional problems impacting customer systems and workflows; drive aligned solutions across teams and stakeholders with minimal escalation.
• Drive alignment across multiple internal teams (Product, Community, Operations, Marketing, Support) to achieve account strategy and deliver on success plans without formal people management.
• Advocate for customer needs internally; drive action based on customer insights across teams along the customer journey.

• Lead team initiatives and contribute to best practices and playbooks.
• Mentor junior team members and support onboarding.

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.

Paid Parental Leave

Adoptive parents are included.

Join our ERGs to connect and engage with colleagues, like Military Veterans

We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.

Enjoy matching, immediate vesting and financial wellness resources